Estée LauderReviews of esteelauder.com

I ordered specified items to qualify for complimentary gift, however when the parcel arrived, their gift item was missing. I contacted Estée Lauder and was told that they had run out of complimentary gifts so it was not enclosed. However they sell this item online - how is that different to complimentary gift when it is the same product? It is false advertising. I will switch to another brand now. Very disappointed.

Ordered a lip pencil which came damaged and a lipstick that I did not like the color. I went to do a return but had to return all "gift" items". Not a satisfactory way of do an exchange. I called the toll free number and go no resolution. I will never order from Estee Lauder online again.

This product needs to be recalled. I had perfect skin and now feel foolish to have used this overpriced skin destroyer! I used the Advanced Night Repair once, sparingly too and the next day my face was dry, swollen and lumpy, I stopped using it.. showered, moisturised and thought I would be fine, I was wrong! The next day my face is even more red with new wrinkles (never have had any), raised lumps, cracks and wow it is so itchy, my eyes were almost swollen closed in the morning, two days after using it! This stuff has given me a chemical burn and practically disfigured my skin, which was clear, soft and had even skin tone! I feel stupid for using this before checking the web, as lots of people report the same results! This is absolutely shocking and rather negligent that Estée Lauder would continue this product! I only used it once! I use the make up from them and love it but wow, I have never experienced such a harsh reaction to any skin care product, this experience has been frightening and would not wish it on anyone EVER!! HORRIBLE!

I will never use their skincare again , after getting a red & swollen face , & ending up having to take oral steroids & antihistamines . Who knows what they put in their products?

It’s been 3 weeks and products haven’t been delivered. Contacted Estée Lauder Customer Service- not helpful at all. They didn’t follow up with the issue (even though they promised to open a case but it has never been opened). Extremely unsatisfied with the service and I do not recommend ordering with Estee Lauder due to the poor experience.

I bought a set including advanced night repair serum, eye cream, revitalizing supreme cream from Estee Lauder. I paid for all these 3 products. I was checking the instructions on the boxes and saw that there are 'not for sale' labels on the eye cream and revitalizing supreme cream. I felt bad as they were selling me some testers. This made me feel like silly. I sincerely mailed to Estee Lauder from their website, and havent got any response for 2 days. I didnt want to post a bad review anyway nobody tried to email me or call me. This is a bad experience and I thought Estee Lauder would be caring about the customers' experiences rather than just selling some testers.

Absolutely awful customer service!!!!! Ordered from them a week ago. They gave a delivery option of which, when delivery failed, I then googled and saw that this business was in fact, "permanently closed". I spoke to Estee Lauder's Whatsapp customer service and they said that UPS would try again the following day. Of which, of course they didn't because the company has permanently closed!! I must also point out that each advisor I spoke to, ended the conversation so I had days of repeating myself and going back and forth with them. When asked if they could organise sending another one, they said they had to leave it until it had been resolved and couldn't take action for 7 working days. Finally after 7 working days. They have agreed to post another one... Can't send it next day delivery though so I have been informed I will receive it within 7 working days!!! It’s now the day after that conversation (4th July) and I still haven’t had a dispatched email from them! Wow. Just wow!! A company of that size? Shocking company.

I’ve been an Estée Lauder purchaser for many years but I’m very disappointed in their company. I received an offer as a vip and it stated,” Thanks for being a loyal VIP E-Lister. With any $100 purchase, receive two deluxe summer travelers: Ultimate Lift Regenerating Youth Creme and Eye Creme.* when the web site wouldn’t allow me to proceed, I contacted Estée Lauder and their representative stated the order had to total $150 even though the email above states $100. I will be shopping else where for my products and not using Estée Lauder as they are deceptive in their practices.