Estée LauderReviews of esteelauder.com

They have finally taken the trouble to fix their website; however, the promise of providing a gift and three mini samples for orders placed by the 17th is simply untrue. None of these items have arrived. In response to my inquiries, they provided an absurd answer stating that they cannot send gifts at this time and that the samples may be out of stock. Yet, when I check their website, it still claims that gifts and samples will be given. If you cannot provide them, why are you still promoting these offers? This is nothing short of deceiving customers. This was my last order with Estee Lauder NL, and I do not recommend anyone purchase from Estee Lauder in the Netherlands.

I am writing to express my disappointment with the service I experienced at your Amsterdam Bijenkorf counter. Four months ago, I purchased a cream and was offered a complimentary facial treatment as a gift. However, on the day of my appointment, I received a call stating I needed to purchase two products to receive the treatment, or my appointment would be cancelled. As a loyal customer, I cannot understand why I am being asked to pay again for something that was presented as a complimentary gesture. This misleading practice is not acceptable for a high-end brand like Estee Lauder. Furthermore, two friends who had the same offer faced the exact issue, which indicates a recurring problem. It’s not about the cost, it’s about honoring commitments and showing respect to loyal customers. I hope this issue will be taken seriously and addressed promptly.

I feel Estée Lauder should be sued & closed down ! I purchased foundations on the BF Sale , payment went off my account no confirmation email has been sent to me till this date . I’ve called they said my order hasn’t been processed! But the money is gone I called again they can’t find my payment now as I’ve asked for a refund !! This is pure bullshit !! What kind of company is this ??? !! I I would like my money back in full !!

Adventskalender bestellt und fast 2 Wochen darauf gewartet. Nach Nachfrage wann denn das Päckchen kommt, wurde mir gesagt es sei noch unterwegs. Am nächsten Tag habe ich dann eine Rückerstattung erhalten und der Adventskalender ausverkauft.

I wrote a review on here a couple of weeks ago with regarding to a promotion, I did not receive the free gift. I contacted customer services who were very helpful and advised that they would send me a full size product however have not received. Went onto EVRI website who informed me the parcel had been delivered but no tracking details were provided. Still have not received this product. Not only I was disappointed the first time but feel even more disappointed that the product promised that they would send has not received even though it says it has been delivered by EVRI. I have contacted customer services and has still not received a reply after two emails sent. Very disappointed that a company like this can’t seem to get it right especially when you have spent several hundred pounds over the years with them as a loyal customer. Why did they send me a promotion to my email address, I purchased the package and they stated that the item was now out of stock. I do feel very deceived and reluctant to purchase any further products from this company. I await their reply. A very disappointed customer, once again!

I recently had a horrible experience with Origins. I bought a lot of items on Black Friday (9am in the morning) in order to receive Black Friday gift however, my items were shipped without the gift as it turned out the gift was no longer available. I contacted customer service to complain and ask why I didn’t get the offer and they said it sold out earlier that expected. Over the next days, the company continued to advertise this promotion and knowingly mislead customers who subsequently all must have had the same issue. I understand you can run out of stock but continuing to run & advertise the offer (incl. showing the product in your basket) despite lack of stock feel like a very irresponsible way to drive your business.

Ich habe meine Bestellung von 2 Artikeln vollständig retourniert, ein Artikel entsprach nicht der Beschreibung. Dies gab ich als Retourengrund an. Es erfolgte zunächst eine Teilrückerstattung, nachdem ich mich per Whatsapp an den Kundenservice wendete und die Sachlage erklärte bekam ich auch für den zweiten Artikel per Mail die Gutschrift - jedoch nicht beim Zahlungsdienstleister. Der Betrag wurde mir abgebucht, seit Wochen warte ich auf die Rückerstattung via Paypal und werde wiederholt vertröstet. Bin sehr enttäuscht von diesem unlauteren Gebahren.

A special offer was advertised with advanced repair serum as soon as I saw it I purchased as it had a free gift worth £90 I'm questioning if the free gift really existed or is this a sales gimmick I had an online chat to be told I ordered on a Saturday and the free gift ran out Friday, I bought as soon as it was advertised so I am a little confused Would never buy Estée Lauder again I feel like they are not true to the the offers, avoid if you don't want to be disappointed