Estée LauderReviews of esteelauder.com

They had a fabulous product called 'Doublewear Light'. It was a foundation that gave good coverage, but looked really natural and hydrating. It cost about £35 when I last bought it. So as sometimes happens, they discontinued it. Phoned them up - they didn't have a reason for the discontinuation - suggested what I might use instead and then they directed me to a product that costs three times the price! Estee Lauder - you just destroy you brand equity, goodwill and credibility by behaving in this way. Just another faceless corporate who doesn't give a damn.

Bonjour, je suis très mécontente du service client France, je m'explique : j'ai commencé par les contactés par whatsapp, jamais eu de réponses. J'ai donc appelé le 15/03 on me dit pas de soucis nous allons prendre en charge le problème vous devez juste remplir les informations demandés par mail. Très bien, je remplis donc tout ce qu'ils me demandent. On me fait une réponse qui ne résout pas mon problème et qui ne correspond pas à ce que j'ai dit. Je répond donc à ce mail pour exprimer mon mécontentement. Plus de réponses ! Je rappelle donc au bout de 3 semaines on le dit oui on ne peux pas répondre à se mail ! Incroyable ! Je renvoie encore un mail à l'adresse initiale pas de réponses non plus !! Je re re re appel on me dit oui vôtre dossier est ouvert je vous recontacte dans la journée sans faute. Plus de réponses depuis une semaine... 🤯Quand on voit le prix de vos produits, l'image de luxe que vous vous donnez c'est quand même une honte d'avoir un service client à la ramasse , vous devriez être un exemple mais vous êtes à l'opposer d’Amazon. case12266861

I would give them 0 stars for the customer service, they absolutely don't care at all, I ordered online and my package I lost forever now, they gave me a false traking number, they are garbage, I will no longer buy or order anything from them, horrible service! People be aware!

Just received my order of foundation with a complimentary primer. The primer is awful. Makes my skin look so dry and foundation looks caky on top. Thank goodness it was free as it is going in the bin.

I never recieved the product I ordered online. I have been calling every other day for over 2 weeks but all I get are false promises.

I used to buy Easta Laurda make up products then I noticed a lot of them made me break out in a nasty rash / frog eyes and burning tongue I was told by their staff selling me the products that they where safe for everyone and did NOT contain STERAIC ACID NOR MAGNESIUM STEARATE Which I’m allergic to and if swallowed can be life threatening more fool I for believing them as all their products have these cheap dangerous bulking agents in them but they deny it when selling you them I purchased sumptuous extreme mascara lately and broke out in frog eyes burning tongue etc I then find out they lied again it seems you should always go on line and get the ingredients list before purchasing any of their products people making Steraic acid and magnesium stearate were like spacesuits and if they get a rip in their suits they have to be washdown and detoxified… that is how dangerous. This bulking agent is but it’s cheap for them to buy it’s a man made poison and should never be used and tablets or make up. If you find you are having problems with their make up you probably have an allergy to this ingredient be warned and stay clear 

Ordered $100 of product. Estee shipped via OnTrac. I had never heard of them. They get 97% 1 of 5 reviews (over 1400) here on Trustpilot. Packages never show(ed). I didn't know this until I received tracking info. Estee said to contact shipper. Like they haven't heard of these issues. OnTrac delivered to the wrong address. Sent a photo of the package at a porch nowhere near my address which I couldn't find and OnTrac has no support. Estee was no help whatsoever. Will not order from them again. I've been dealing with this for over 5 weeks and having to go through my bank to get the issue resolved. Obviously a time consuming hassle.

they claim they test there products but I was one of there guinea pigs and the other 25 of them never even used the products besides we all lied about our health just to make a buck. They are so FAKE!!!!!!!!!!!!