Estée LauderReviews of esteelauder.com

¿Es una estafa? Pedí en Estée Lauder España el 01/12/2025. El cargo se realizó inmediatamente (sin el 25% de descuento anunciado para mi primera compra), pero el pedido no se está procesando (día 8). No he podido contactar con la web, el chat ni el teléfono que figuran,pero sigo recibiendo anuncios con descuentos para futuras compras. Hoy (9 de diciembre de 2025) recibí un correo electrónico sobre mi actualización a "Estado ORO" gracias a los puntos obtenidos con mi compra, lo cual solo ocurre DESPUÉS de realizar el pedido. PERO: NO encontré ningún número de seguimiento en mi cuenta de cliente, sino la nota "Pedido cancelado" y, como incentivo adicional, ¡un 20% de descuento en futuros pedidos! ¡Cuidado, cuidado, esto es claramente una estafa(solo en España?)! Lucharé por mis derechos.

I’m only giving the one star because I have to in order to write my review about Estée Lauder. Estée Lauder quit being so cheap and use a real delivery company Jitsu I’ve never heard of and it appears they have horrible ratings for delivery as well. You charge your customer so much for your products and you guys can’t even use legitimate delivery company to deliver your products to your customers very embarrassing. Estee Lauder do better step up to the plate stop being so greedy. Now you have unhappy customers like me and I’m sure many more out there. They will be leaving reviews like this. You are $1 million company. This is very embarrassing.

J'ai acheté un article pendant les soldes du Black Friday. Cette entreprise a encaissé mon paiement sans problème. N'ayant aucune nouvelle pendant quelques jours, j'ai essayé de suivre ma commande : elle n'apparaissait pas sur mon compte, malgré le paiement effectué. J'ai contacté le service client et attendu plus de 40 minutes. Après une longue discussion avec un conseiller, ils ont reconnu avoir reçu mon paiement, mais ont affirmé que leur système n'avait pas généré de commande. Ils ont donc refusé de l'expédier et m'ont proposé un remboursement. L'article que j'ai acheté est toujours disponible sur leur site web et pour le racheter, je devrais payer 60 euros supplémentaires ! Extrêmement déçu !

After over 20 years as a loyal Aveda (owned by Eatee Lauder) customer I’ve had enough! Over the years they’ve discontinued my favourite products, scalp benefits & colour conserve, and replaced them with inferior, more expensive products. I’m guessing it won’t be long until Shampure gets the chop too?! But the final straw has been the experience of my last online purchases, a problem with the system meant that I was not offered my free product on checkout. I had to spend hours waiting for a customer service agent to respond to the online service and/or the WhatsApp service, to get my free product, which I did eventually receive. I then ordered my rewards products, but only received one item, another long wait for a response from customer services who dutifully advised that my missing product would be despatched. When I received a delivery notification knowing no such delivery had occurred at my address, I found out it has been despatched to address unknown to me in a completely different part of the country🤦‍♀️ More hours waiting for customer services to respond, I wonder if I’ll ever receive the item 🤷‍♀️ So I’ll give up and move on, I can do without the hassle and the continuing disappointment. How can such a big organisation like Eatee Lauder get the absolute basics wrong ?! But from the many complaints I’ve read the organisation clearly does not care about the criticism!

I bought a mini travel treasure perfume set of 4 valued at 42.00 and all four of the perfume s must have been old because none of them had any smell they should have had the wonderful smell that Estee lauder always have had in the full size versions they have offered customer service is a joke I won't be buying from the company again and one more issue if a customer spends 130.00 dollars you would think they would at least send some samples of perfumes that are NOT stale

Pésima. Con su marca comprada Darphine. Se pierde un pedido efectuado 11/11/2025 y aún nadie ha respondido. Número de orden: 6935310219. Nunca ha sido entregado. Ellos no responden. Atención al cliente no responde. Pesimo.

Their deliver provider lost my parcel (Evri) and Estee Lauder told me it would take 5 to 7 business days to resend, which is far too long. I have waited and had no confirmation it has been resent and it is now 10 days since i should have received the original parcel. I have no product and they have made it my problem. I have now been waiting for an hour for an agent to speak to me. Disgusting customer service, I have wasted so much time trying to resolve this and they have made what should their problem, mine.

I wish I had read this site before ordering. My first order was satisfactory. I had no idea that EL used a service called AxleHire/Jitsu to deliver my packages. The second order was an aggravating and disappointing ordeal. EL customer service (or shall I say “NoService” Service) filled me with varying order policies. These CS reps have got to be a 3rd party! I sent 4 hours between 5 calls to Estée Lauder reps and 3 calls to the carrier. EL says to is my responsibility to contact the carrier who delivers the packages. What a crock of sh**t! EL did not know where or if my package was enroute. I was not allowed to cancel the order because they said it was “in transit”. The carrier, Jitsu, could not find the order so I was clicking on the link and the standard and aggravating “IN PROCESS” status was given to me. I don’t care how good the deals are on Estée Lauder website. I will just go to Nordstrom or Macys to pick up my items in the future. Save yourself some headache! It should be noted that EL laid off 7000 employees. I was trying to help the company but as the saying goes,”The road to HELL is paved with good intentions.”. Buy at your own risk from this company.