Estée LauderReviews of esteelauder.com

I’m a faithful purchaser of double wear foundation and have recently purchased their supposedly new and improved Matt foundation. It’s not improved, it’s awful 😞 it rubs off, feels sticky and clammy on my face. Each time I go to rub my face, it crumbles under my fingers. I’ve started developing small white heads on my face in 72 hours and in all honesty, my face feels dirty. Who am earth gave this the thumbs up in testing, it’s not Matt and extending the wear by another 12 hours is a joke. It took me years to find the perfect foundation and I already spend a lot of money on Estée Lauder products to make sure my face is looked after so the extra skin care benefits have totally ruined it for me. If there’s anyone out there that can recommend a foundation that’s comparable to the original formulae, I’m all ears as my last hope is ordering a years supply from a site selling the older formulas to save my sanity.

Very disappointed. When I realised that my parcel was stolen by Evri, I contacted them. They replied that I needed to wait for 14 days. They don't put the customer first. After 14 days, the customer service replied that they couldn't sent me a replacement because the products were out of stock!I was mentally stressed because I needed the products.

The worst experience for Estée Lauder customer service. NEVER BELIEVE THAT THEY PUT THE CUSTOMER FIRST. When I contacted them after my packages were stolen, I got the rudest and most cruel response. I lost my packages and also was mentally hurt by their so-called supervisor.

I placed an order and never received the products. After contacting customer service, the items were reshipped, but one product was missing because it had been discontinued. Unfortunately, I was never informed of this upfront. What made the experience worse was having to call three separate times just to finally get a refund for the discontinued item that was never shipped. If your order has any issues, good luck getting it resolved—it takes a lot of time and effort. If you still want Estée Lauder products, I strongly recommend not ordering directly from their online store. There are too many headaches when something goes wrong. You’re better off buying from stores like Macy’s or Nordstrom, where customer service is much better. At this point, I’m not even sure I’ll continue buying their products. There are plenty of other brands out there that are better priced and offer great customer service. Think twice before spending your hard-earned money.

disappointing they sell the matte powder in deep amber but do not sell the refill in the deep amber shade for (black women). I've also noticed they do not stock this colour at boots, john Lewis and other departments. Seems strange that they stock all the lighter shades but not the darker ones. There are other makeup lines that cater for all skin tones and, do not stock some and, remove others. I will stick to those.

I used to love this foundation and used it for years; however, recently something has changed and it's really bad now. The texture is chalky, it doesn't blend and it becomes patchy. Also, not to many the colour that is not the same anymore. I'm so sad and disappointed now.

My order was lost through delivery. I called customer service and they give me number to call delivery company. Worst customer service and worst company ever. I couldn’t believe, how rude they were. Customer is nothing to them. Just give them money and be quiet, even if you don’t receive order.

I ordered from Estee Lauder online and paid for shipping Thanksgiving weekend. Never received so I called December 15th. They never shipped the order, have no reason why and cannot tell me expected arrival date on phone. They said they will email me a ship date. The item is and has been in stock. Very disappointing customer service. I will not be purchasing Estee Lauder products moving forward.