Our aim is to build a long term relationship, to provide quality service for you, from your side you need to be involved in this great adventure to the world of boundless beauty.We know how hard it is to find the right individual product for you, among thousands of brands, not efficient, poor quality and fake products. We are a group of elite specialists, who decided to use applied experience and create a unique, stable, professional platform for the beauty esthetic qualitative Korean products for you. We are an open-minded creative team, who have seen other companies making mistakes with the wrong attitude and strategies. Our mission is to build a special platform, where you can enjoy online shopping and find the right qualitative products at the best price. We would like to find a solution, whether it be retail or wholesale purchase, to make your skin or body look better or your business grow. We are an Estraderma, a new generation innovative aesthetic company.
Estaderma (estaderma.com) has 475 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
estaderma.com
Website
estaderma.com
Category
Cosmetics & Makeup
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 20% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Me encantan los productos de Estaderma, eh comprado por más de dos años con ellos, los precios son muy accesibles y las entregas muy rápidas.
ML
mira L.
Great site with great prices
Great site with great prices, always fast replies and super fast delivery!!! 🌟🌟🌟
Response from EstadermaJan 14, 2025
Dear Mira,
Thank you so much for your kind words! We're thrilled to hear you're happy with our site, prices, and service. Your feedback truly means a lot to us! 🌟
If there's anything else we can assist you with, don’t hesitate to reach out.
Best regards,
Estaderma Customer Service Support
CG
C G.
Wonderful!
Have been a customer for almost 2 1/2 years and have had nothing but a great experience with each order. Thank you Estaderma!
Response from EstadermaJan 14, 2025
Dear C Griffin,
Thank you so much for your continued trust and support over the past two years! We are so glad to hear that you’ve had a great experience with each order. Your loyalty means the world to us, and we truly appreciate your kind words.
If you ever need anything or have any questions, we're always here to help!
Best regards,
Estaderma Customer Service Support
DK
Dina K.
GREAT company
I love this company! Their products are true as described, delivery is fast, and their customer service team is awesome. I am so glad to be a customer of estaderma.
Response from EstadermaJan 14, 2025
Dear Dina,
Thank you so much for your amazing feedback! We’re thrilled to hear that you love our products and service. Your satisfaction is our top priority, and we’re so happy to have you as a customer of Estaderma!
Best regards,
Estaderma Customer Service Support
DV
DV
First and last time ordering from here.
I placed an order May 23rd and paid via a wire transfer with the payment clearing on May 29th. The product I ordered was for a set containing 5 ampoules. The product was set to expire 06/24 so it was discounted to $120. My total came out to $120 + $38 shipping for a total of $158. I sent the amount of $164 USD to cover transfer fees and ensure they get $158. The day after the money cleared, I was informed that the product I ordered is out of stock. I was disappointed but it wasn't a huge deal and I just opted for a refund. The refund I received was only for $140 out of $158. I was willing to let this slide and just wrote off the missing $18 as fees for the transfer (though they should have eaten the cost and paid any fees so I would receive back the full amount). I've come to find out that the product I ordered is in fact, not out of stock, they just decided to open the boxes containing 5 ampoules to sell them individually... the individual ampoules that expire 06/24 are still being sold as I write this review. So now I'm annoyed that I did not receive a full refund when they COULD have fulfilled my order. I feel robbed now, knowing that I could've received the product but instead I got nothing and lost money in the process.
Response from EstadermaJul 1, 2024
We hope this message finds you well.
Firstly, we would like to apologize for the inconvenience and frustration you experienced with your recent order. We truly value your feedback and appreciate the opportunity to address your concerns and clarify the situation.
To begin with, we want to assure you that the implication that we intentionally opened a box to sell individual ampoules is completely inaccurate. Here is what actually happened with your order:
You placed an order for the HAIRNA Exosome Booster Ampoule, a clearance product with an expiration date of June 2024. As these were clearance items, we had a very limited quantity available. The wire transfer process took a few days, and by the time your payment cleared on May 29th, the product had already gone out of stock as we process orders according to the completion of payments.
During this period, we only had a few remaining vials left, which were insufficient to fulfill your order as a complete box of five ampoules. This is why we sent you a message informing you of the stock situation and offered you the options of credit, replacement, or a refund. You chose a refund, which we promptly processed.
The individual ampoules you saw listed were from partial boxes, which we occasionally sell at discounted prices due to factors like expiration dates, damaged packaging, or missing vials. At the time of writing this response, these individual vials are also out of stock because of the limited availability that comes with clearance items.
We kindly ask that you consider this explanation, as your review suggests actions that do not reflect our company's business practices. We strive to maintain transparency and integrity in all our operations.
We understand how this situation may have caused confusion, and we regret any frustration it may have caused. It is important to us that our customers have accurate information about our business practices, and we hope this explanation clarifies any misunderstandings.
Regarding the extra fee you had to pay for the wire transfer, we sincerely apologize for the oversight. If you could kindly email us the exact amount of the additional fee, we will gladly credit your account with points equivalent to that amount.
We deeply regret the inconvenience and disappointment you have experienced, and we hope you will give us another chance to provide you with a better shopping experience. We value your business and are committed to ensuring your satisfaction.
Thank you for your understanding and for bringing this matter to our attention. We hope to have the opportunity to serve you better in the future.
Best regards,
Estaderma Customer Service Support
SB
sue B.
Easy navigation
Easy navigation
Response from EstadermaJan 14, 2025
Dear Sue B,
Thank you for your feedback! We’re so glad to hear that you find our site easy to navigate. We strive to make the shopping experience as seamless as possible for our customers.
If you have any suggestions or need assistance, feel free to reach out!
Best regards,
Estaderma Customer Service Support
AL
Ali
This company is not for me!!!
Unfortunately what I thought had started off as a great company turned out to not be so wonderful. After spending THOUSANDS of dollars with Estaderma in a 10 month period I will no longer be purchasing from them again. They have terrible customer service. I've had issues twice and neither time were they helpful. They did act quickly when my Fed Ex package was damaged as they knew they were going to get compensated $160 for my lost FizeHa. Now that I'm over a year into my DIY journey & have done intense research I find their prices aren't even that good. They jack them way up so they can run huge sales & do it often. $380 for Rejuran True Skin Essence is ABSURD!!! Just purchased it elsewhere for $180. There are much better companies to spend your money with. And the icing on the cake just makes me laugh...A few months ago (Jan 2024) I won an Instagram contest & was sent 3 items, the largest being a 10 vial box of SYNTOXS-R peptides. As I finally numbed up & decided to use it, I looked closely at the vial so I knew what I was injecting in my face and...ALL 10 VIALS EXPIRED IN JULY 2023...Thanks for keeping it real Estaderma!!!
AB
Agnieszka B.
Best one on the market
A professional company with great products and excellent customer service. Delivery is swift from Korea. Their products saved me thousands of dollars, and they are very high-quality. Highly recommend !!!
Response from EstadermaJan 14, 2025
Dear Agnieszka Baca,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’ve had a great experience with our products and customer service. It's amazing to know that our products have saved you money while maintaining high quality.
Your recommendation means a lot to us, and we truly appreciate your trust in Estaderma.
Best regards,
Estaderma Customer Service Support
