ToddInVA
Thawed items in box
When I received this order, I had to sign for it at my front door. When I opened it, the dry ice had dissipated and the burgers and filet mignons were warm and I had to toss them. I would not have used UPS for shipping as there are a number of handoffs in non-refrigerated trucks. FedEx Next Day would have prevented this.
Response from Essential Foods DirectOct 30, 2023
Todd, our sincerest apologies! We are still learning with this shipping process and would be more than happy to replace your damaged product. You will receive an email shortly with the tracking code. Thank you.




