Essential Foods DirectReviews of essentialfoodsdirect.com

Meat was thawing out by the time it arrived and dry ice was gone. One of the hamburger packs was split open as well.

I love the meat itself. Truly, the only misgiving I feel the packaging should be colder and perhaps even smaller.

I was grateful to Essential Foods. The first order came packaged loosely and UPS delayed the order. When it arrived the ice had melted and the meat wasn’t eatable. I reached out to them and they immediately refunded the entire order, even the shipping and replaced the entire order. The second package arrived and it was double boxed with ice inside and out. The meat was frozen solid. Very pleased that the second time came out the right way and that they made good on the deal. Thank you !

I am giving a 3 star for my purchase. The reason why is as follows. Although everything arrived froze and packaged well however, every package of meat that I've thawed for use I found that there is a slice in the packaging. Causing the juices will spill out of the package and all over the place. Not sure if this is done purposely or an oversight at the time of packaging. Reply from Essential Foods Direct 3 hours ago George- our sincerest apologies for your experience. Please verify you got your new package. Thank you and we hope to build back your trust. I have not received a new package, now was I advised one was shipped. If one was shipped, please supply a tracking number.

Horrible and disgusting! The order came in a thawed and melted box with most of the meat warm. The dry ice was all melted and wet the interior of the box. Some packages leaked and there was blood inside the box. Due to my cancer I cannot risk getting sick off spoiled meat. So the whole order went to waste. I tried contacting business. All emails and calls were unanswered. As of today 11/06/23- the company just now reached out over 2 weeks later and I emailed the hello@essentialfoods email. UPDATE: As of 11/14/23- After obtaining the corrected email address from the company, they sent us a box of a similar order. We appreciate them trying to correct the problem, but the dry ice again arrived completely melted. However, this time most of the items were still frozen. The meats that we did keep and tried were good.

Food arrived defrosted.....No dry ice insig

I didn't know when the package arrived, so I believe it sat on my steps for a day and the product is spoiled

You did not put my whole address when you shipped with ups. So it was delayed so I ask ups to return to sender. Because meat would of been bad by the time I got it. So please return my money.