Alexander
Received my grinder spoilt, Bad home business, Customer is at fault.
Received my grinder spoilt. The thread was damaged. Paid for a brand new one but my Turin that arrived seemed used, there was also remnants of coffee grounds at the chute. Perhaps they shipped to me their "OPEN box turin" and sold it as "Brand new". Espresso outlet claimed it was our fault that we spoilt it. Horrendous. Would avoid this home business at all costs. There must be no technician in this company, maybe running away from problem and blaming customer as don't know how to fix it.
Response from ExpressooweletFeb 25, 2025
Hello, The grinder you purchased was a grinder that requires 10 minutes of grinding coffee as part of the qc process. All new units require this and the manufacturer tries to clean out all coffee grinds prior to shipping but it's very difficult to remove all signs of coffee. This is why we have a big warning saying this. We pointed this out to the customer and even offered to take a return since they missed it, but they didn't want to do that option