Parts, accessories and supplies
Expressoowelet (espressooutlet.net) has 11 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.
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DR
Awful customer service, I had to constantly reach out to them and ask for updates. They provided no emails nor tracking, everything was off a whim. Customer service was absolute nonsense. Grinder was sent with no updates, no notifications and just left outside like a pile of junk. Definitely will never buy anything from them again. The lack of service is insane, they did absolutely nothing.
Lc
Horrible company, received a defective machine and they were awful. Tried to say I didn’t know how to use an espresso machine not knowing I’m a past Barista( before the days of fully auto machines) the owner is the worst
Jason V.
Less than one year after purchasing a $2,000 Quick Mill Andreja Premium Evo espresso machine, the product malfunctioned and required a new pump, heating element, and hours of diagnostic work. Warranty claims can only be submitted through an online portal, and their response needs to be revised. The machine is now 11 months old and costs another 30% of my basis. Do yourself a favor and buy locally or from a more reputable online dealer. Don't repeat our mistake.
SirSnarf
I bought the black DF83 even though the white was readily available. I bought the product at the beginning of June with an expected delivery time of around end of June. Upon receiving my package, I realized they sent me the white version of the DF83... Not only did they not care to apologize, I was told that I would have to wait until mid August... It tells a lot about a company that can't send the correct color to their customers and not apologize for it.
Alexander
Received my grinder spoilt. The thread was damaged. Paid for a brand new one but my Turin that arrived seemed used, there was also remnants of coffee grounds at the chute. Perhaps they shipped to me their "OPEN box turin" and sold it as "Brand new". Espresso outlet claimed it was our fault that we spoilt it. Horrendous. Would avoid this home business at all costs. There must be no technician in this company, maybe running away from problem and blaming customer as don't know how to fix it.
Response from ExpressooweletFeb 25, 2025
Hello, The grinder you purchased was a grinder that requires 10 minutes of grinding coffee as part of the qc process. All new units require this and the manufacturer tries to clean out all coffee grinds prior to shipping but it's very difficult to remove all signs of coffee. This is why we have a big warning saying this. We pointed this out to the customer and even offered to take a return since they missed it, but they didn't want to do that option
