ferd L.
Item delivered was damaged
The grinder was delivered with a dent on the coffee collection plate with marring on the finish. The unit has the appearance of being refurbished. I'm not opposed to buying refurbished but would like to have that disclosed up front and reflected in the price. The owner has ignored my request to replace the collection plate.
Response from ExpressooweletJul 19, 2017
The grinder was not refurbished. Every grinder is tested at the factory and therefore has some sign of ground coffee in the burrs. If there is no sign of coffee in the burrs, that means your grinder isn't tested. We mention this on numerous pages on the website, on every invoice and we explained this to you. While I'm sorry that the grinder catch tray arrived with a dent, that can happen to any grinder from any vendor during transit. Our records show that we sent a replacement catch tray. If it did not arrive, we were not aware of this.