Chung H.
Keep your packaging if you want to return
My wife and I bought a Turin DF54 grinder and our mistake in buying one that didn’t fit our portafilter. Unfortunately we couldn’t return it since we threw away most of the packaging. Just warning anyone to keep all of the packaging before throwing it away. The customer service rep was trying to be helpful but I never got the sense they wanted to solve my problem fully. My wife found a clip online instead to make it work.
Response from ExpressooweletFeb 25, 2025
Hello, Yes that is our policy. We have it on every page of the website and an agreement when purchasing and everybox has a big bright colored sticker on this saying to keep all packaging in case of returns or shipping issues