EshinesleepReviews of eshinesleep.com

Worst customer service ever!! If you email them they don't respond. If you try to call you get an AI named Eli who can't transfer you to a live person. If you have a problem, forget it . I ordered a mattress and adjustable bed bundle. Then received an email that said I needed to choose a different mattress because the one I wanted was out of stock. I responded with a question. When I replied to the email and still have gotten no response I have asked them to cancel my whole order. I have tried to call to cancel. I have had to dispute the charge on my credit card. I haven't received anything from them none of the bundle has been shipped so it a fairly easy process to cancel the order instead, it has been a nightmare .

We have the split adjustable king with the hybrid mattress. We love it! Quick delivery, easy set up, and ever so comfortable!

Customer service was quick to reply to my questions. The two twin xl frames and mattresses were delivered quicker than expected and were very well packed. Easy to assemble and connect the electrical parts. We have slept on it for two weeks now and are so very happy with our purchase. The massage feature is very soothing. The bed is extremely quiet when adjusting. We use the upright feature for watching tv. Highly recommend this purchase, the quality and price were excellent.

Customer service is terrible. Will not email back. Contact number doesn’t work. Bought a bed a few months back and wanted to ask a question about the frame making a noise.

Easy to set up might take 2 people so far sleeps good

You had been so honest from the moment of purchase until the moment of shipment. You kept me posted all the way. Even ask me questions that matters me and makes me understand things. And I did. You refunded that money so quick. And delivered my merchandize as per expectation. I am so happy understanding the fact that I am dealing with people with honesty and understanding that business relationship with INTEGRITY, survives long term.

I filed a dispute case through PayPal because the bed frame I received is missing the 6 legs, the USB and type C ports, and the remote control. I'm unable to use the bed due to the missing parts. The customer service doesn't respond to my phone messages, I've left several messages which go unacknowledged. Customer service does not return calls! Paypal gives the seller 10 days to submit documentation. Eshine practices fraudulent activity, by submitting the documentation requested by PayPal the 10th day of the deadline. By doing this, Eshine extends the outcome of the dispute case, to exceed their 30 day return policy. Therefore, I'm unable to return the bed. Do your research, and take the time to read all the negative reviews, because they are accurate.

Terrible customer support