EsfrankiReviews of esfranki.com

Wish I could give 0 stars. Honestly, they don't deserve the time to write this, but BUYERS BEWARE! I cancelled an order within 1 hour, received the confirmation that it would be cancelled, & my refund would be done in 10-15 days. 2 days later, I received an email that my order had shipped. When I contacted the company they stated they could not cancel the order & I would not be receiving a refund. Since I have called them out that it goes against their cancellation policy, I have not received anymore emails from them & the policy on their website has changed to no refunds.

My regrets: Not reading the reviews before ordering. Clearly, Customer satisfaction is not one of their values. They do not understand that it's better to lose a sale than lose a client.

One star is too many I ordered the phone holder. Does not work at all in my car. I asked to return it and got a nonsensical response: Thank you for your email to notify us of your dissatisfaction with our product. We are very sorry for such destabilizing encounters you have been faced with. I want you to know that we have observed some crucial information in your complaint concerning our products and services. We understand where you're coming from and we'll take note of this. Your comments are very valuable to us and we might need this in the future. Again, we would like to apologize if you have been unhappy with our item or service. We will assure you that we will use this experience to better our service and quality of our products. Pauline R. Customer Support Representative

Let me write the first positive review on this company. I ordered a product end of April en yesterday it was delivered to me. The product looks good, I had some mailcontact with the company, which was answered right away. The employee wrote to be aware of the bad reviews on this site and told me they are working on it to improve the service. I hope this was the beginning of it.

Hi everyone, I too have ordered a product from Esfranki and have received all my eBay products I have ordered at the same time as the phone holder included from China as well that were received within 8 days of ordering the products. Tracked continuously up to my door. Amazing service Ebay Thanks :) The product finally did arrive. Phone clip was ordered 18th of April 2019 received Mon 20 May 2019. I did finally received my phone holder after a month. and a few emails later. Esfranki is having issues with the tracking but it finally started to work with my ordering experience. They sent apologetic emails and yes it did arrive but after some time. So I did get my product but too long to wait, but I think it was beyond Esfranki's control. So my experience was just a long wait and the tracking system finally started to work finally more so from the Australia post end. Thanks :)

Purchased a travel bag which feel apart the first time I used it. They refused to refunds because it was pass the 30 day. Would not recommend this company.

Absolute shambles of a company !!!! Ordered off there 7 weeks ago and just had a response after 6 emails of complaint 😡🤬😡

Bad communication. Item didn’t arrived and they said they don’t have my records in there system. How? Ask for refund or send another same item but no reply. Do not trust these people what so ever. Scammers.