EricpuzzleReviews of ericpuzzle.com

Terrible service, ordered 4 items in October 2022, they never arrived, email correspondence however said it was, I've been engaging with them since, to no avail, waste of money

Order placed on 5.12.2022 and still waiting for shipment! It’s not all, I send many emails to them and as an answer they are trying to get my BSN number from Netherlands explaining that they need it for the shipment (I am not allowed to give this number to anyone? And for sure not to freaking fake company, after reading all reviews). They asked for it now. It’s 25.01.2023. I want to get my money back for this fraud!

I ordered two puzzles on December 4. The tracking info said they were delivered on Dec 30th to Rangiora in the South Island. I am in Auckland in the North Island. I have emailed many times . The tracking code doesn’t correspond with NZ Post who they says it was with. I asked for refund or replacement as is now January 22. No response . Said they are still investigating . Looks like they give fake tracking information . Very disappointed. Buyer beware of this company 12 Feb 2023. The company keeps assuring me that they will send me a replacement . I keep asking for the tracking number and all I get is that they are still getting the order ready ( 2 months later ) DONT BUY FROM THEM 13 Mar 2023. I gave up on receiving the puzzle - ( they kept advising that they would send me new tracking info soon. They did not. I asked for a refund on the 27 Feb. They said they would request one for me. Two weeks later and nothing. 23rd March 2023 I received a full refund. So while it was a hassle and I didnt get the puzzles at least I got my money back

They sent the wrong item and when I asked them to send me the right one they just offered me a coupon which doesn't cover the cost of the puzzle. I made them aware of the the consume rights act of 2015 and they just offered the coupon again. They are not honest sellers and are incredibly dodgy in their emails. I would definitely never buy again from them and wouldn't recommend them either.

Hey, I thought maybe it was a scam too but I had ordered 8 puzzles and even though they were about two weeks late, they all arrived. The quality of the puzzle pieces & the pictures were actually very good and fit perfect, I found the wood its made of much better than cardboard, it'll last much longer. I'm actually very happy with the puzzles I got! Only one thing I complained a bit about was the size of them, is the only thing that was not quite as advertised. I expected them to be to be bigger. I just finished putting together my second puzzle! That monster Octopus one was frigging hard! 🤯 🙂 I ordered 3 small & 5 medium puzzles, they were pretty small though because there's only about a 20 piece difference between small & , medium. But they are very challenging! I actually ordered 7 more, because them first ones I got were actually Christmas presents for my sister and her kids. This time I ordered Large puzzles which have approximately twice the pieces so they should be the size I was expecting the medium ones to be 😆😂. All in all I have to give them, 4 out of 5 stars ⭐⭐⭐⭐ 👌 they are very hard puzzles so I really can't complain about it more than that, I got my money's worth.

I accidentally ordered the same item twice. The confirmation went to my junk email. I attempted to cancel the order 20 minutes after making it on Dec 17. I was told the shipping process had begin. It did not ship until 12/26! I disputed with my credit card and won. The order was shipped, but to another address in another city/state! The first and original order (which I still wanted) shipped later and never arrived to me, although their website indicates that it was delivered. I am now disputing that one too! This company is a scam.

A lot of the reviews on here are alleging that this is a scam - I thought so too. However even though I ordered my jigsaw in early December and have still not received it, I am now inclined to think that this is a reputable company with a good product which has been let down by the company they have used to deliver orders. According to the two courier web sites involved my package was delivered on Jan 10 but it didn't come to me or the local post office as Ericpuzzle first suggested. The courier tracking sites list the package as having reached Barcelona and then three minutes later there is an entry saying it has been delivered - I live in Alicante hundreds of miles away, so that claim by the courier company does not make sense. The courier company tracking site does not say where it was meant to have been delivered to. Ericpuzzle customer help have actually been in touch with me and are trying to get an answer from the courier. I am waiting for them to come back.

SCAM!!! Ordered on Dec. 6, tracking says it was delivered on Dec. 19 - except it was delivered to Quebec and the delivery address is in Ontario and no one from support will return my emails.