EricpuzzleReviews of ericpuzzle.com

Where do I start? First they said my jigsaw table had been delivered. No, it hadn't. Then they said they'd send a replacement. They didn't. Then I was offered a much reduced refund to which I ultimately said ok. But, have I had it? - no I haven't. Every time I emailed about it, I got a different excuse as to why I hadn't received it. I was really, really p*ssed off. Then the person who was replying to my emails changed to someone else. And after that email, nothing, I don't get replies to my emails anymore. I reckon I've kissed that money goodbye. So my advice is AVOID AT ALL COSTS!!!

I ordered a puzzle Dec 2022, I never received it and requested a refund. Still waiting and they keep giving me the runaround. I regret using the company. BIG SCAM

TOTAL SCAM WEBSITE!! BEWARE AND AVOID. ALL THE "REVIEWS" ON THEIR ACTUAL WEBSITE ARE FAKE AND MADE UP BY THEM. ONCE THEY HAVE YOUR E-MAIL ADDRESS THEY WILL NEVER STOP E-MAILING YOU AND THEY WILL NEVER ALLOW YOU TO UNSUBSCRIBE. TOTAL SCAMMERS AND EMAIL HARASSERS! YOU'LL GET DAILY EMAILS FOREVER. WARNING, DON'T SHOP HERE OR GIVE THESE SCAMMERS YOUR INFORMATION.

I ordered a puzzle costing over $20. Put it together, and it's missing two pieces and has an extra piece. I contacted them explaining I'd like to send me a new puzzle. Showed them the pictures of the defective puzzle. They offered a 20% off coupon for my next purchase. This company says its too expensive to send me a new item. Now they are offering a $4 refund. Save your money, do not purchase this company. Terrible customer service!

Si j'avais pu cocher 0 étoile, je l'aurais fait. Ce site héberge une bande de voleurs. Quatre puzzles commandés pour Noël 2022, jamais reçus. Réponses à mes mails de réclamation toujours rapides mais avec excuses bidon. Tout ça a duré plus d'un an jusqu'à ce que je demande un remboursement, ils ne m'ont jamais répondu. Vraiment à gerber ces gens !

Do not order from this company! I have been waiting for almost exactly 1 year now and still haven't received a refund OR a product. They keep talking about some delays and logistical challenges, promising that it will get solved soon. After having gone back and forth in 18 emails and requesting a refund I get responses like this; "No worries though, we're on it! Our team is hustling to get things back on track. We'll keep you posted if anything changes."

Dit bedrijf klopt gewoon niet. Je besteld wat maar je krijgt niks geleverd. Meerdere malen een mail gestuurd die beantwoord worden met een algemeen antwoord. Dus nooit met een antwoord waar je iets aan hebt. Na 3 maanden vond ik het genoeg en heb mijn geld teruggevraagd.

Commande reçue mais l'un des puzzles n'était pas le bon. Après de nombreux échanges de mails, tantôt en français, tantôt en anglais (???!!!) et plusieurs interlocuteurs, rien n'est fait pour arranger la situation. Ils m'ont seulement proposé 20% sur ma prochaine commande... Soit l'offre promotionnelle qu'ils font à tout le monde ! 🙄