EricpuzzleReviews of ericpuzzle.com

Unfortunately my case is similar to many other here. I've bought 2 puzzles on the 5th of December 2022 and have not received them yet. I've got an email in February informing me that it was delivered, but it never was. I have informed them straght away and asked them to send me new ones, or a refund since then. They always reply to my emails, however it is always the asking me to be patient, sayung that their warehouse team is working on it. I have also given them 4 months to get it sorted, but nothing happened so far. I am really upset and extremelly disapointed, as the puzzles were sopposed to be my daughters Christmas gift, then her birthday present,...😔 I cannot recommend this company after this experience.

Placed my order on 12/22/22. My order was supposedly delivered on 1/12/23 to an address in Georgia... but I live in Michigan. After dozens of emails back and forth with promises to reship, they would never provide me with a new tracking number. Eventually I began requesting a refund as we're now in April, approximately 4 months later, but the company would not provide me with one or the tracking number for a replacement. Today I had to finally disputed the charges with my credit card company. I gave ericpuzzle.com so many opportunities to make it right but for some reason they just wouldn't. In summary, this company is a total scam and should be avoided at all costs.

Teveel om een ster te geven. Puzzel nooit ontvangen. Ik heb meerdere mails gestuurd, telkens beloven ze dat de puzzel onderweg is. Nooit aangekomen

I ordered a puzzle in nov for a gift and I have yet to receive it. I really hope whoever got my money it gave them food poisoning. That’s the least I wish on you.

Order never came, made numerous attempts to contact them, received several replies telling me it's on the way....that was 3 months ago!! DO NOT BUY from this company, you are certain to lose your hard earned money!!

Unfortunately, I had to give that very low score. The idea of puzzles if brilliant and the add was very attractive, but... other than slow delivery was mentioned in every other post, the quality of printing was very bad. The picture is blurry and the colours are dark, the picture can hardly be seen. I like the idea of it so much and would be prepared to wait for delivery, but make it a worthwhile product!

I placed an order early December 2022. They sent my package to somewhere 1500 km away. Asking for a refund and now not getting any response. The company was quick to respond that the warehouse team was working on it though. The worse customer service I have ever received.

Well I had to see it to believe it! I actually received my refund on March 18. Was pleasantly surprised, however I would not recommend ordering from this company, too many issues. I originally ordered in mid December & order was sent to another province not even remotely close to where I live. After numerous emails & months I received refund. Although I appreciate getting my money back this experience makes me a bit more cautious from ordering online. Hopefully all who experienced issues will be reimbursed.