ErgeonReviews of ergeon.com

My project was refused. Would not even give me an estimate. Excuse given made little sense. A slope on my property was given as the excuse. It isn't even that steep.

Save yourself time and money by not using this company. In addition to my 1-2 day installation taking 4 days (which was only ever communicated by the installer not our project manager) and several issues not communicated until time of installation, I repeatedly had to go back to the project manager to request overcharges be removed from my invoice. It was only after threatening to report them to the BBB that I received any resolution to my complaints. Despite being allegedly focused on customer satisfaction, they are anything but. In addition to their inability to communicate in a timely manner and refusal to even believe me that I wasn't fabricating my complaints about my new fence, I expected to see a total discount on my bill from my complaints above totaling over $700 and am instead settling for $400 because I am completely at my wits end dealing with this company.

Beware of this company. Initially during the bidding process you will think they know what they are doing. After the quote, you will really see how pathetic this company really is. After 3 no shows to start the work, with excuses ranging from "my car broke down" to you name it, it's apparent you are dealing with a bunch of savages. Nobody will accept responsibility and you will be continously transfered from "moron" to "moron".

If I could make that one star a half instead I would. The first time I dealt with these guys were great. Absolutely no complaints. But the second time was terrible. Guess came out with less than half of the materials needed but said they'd be done. They came at 10am and left at 3pm without letting us know they were done. Leaving my backyard open and a mess with the fence they took down and the new materials. They came back the next day and said they'll be done. They put 4 posts up and left. Again arriving at 10am and leaving at 3pm. Leaving the mess. They arrived today and said they needed 3 more days to get the rest of the materials. The project manager already told me they'd definitely done today. The manager offered me a $100 discount. So fed up. Turns out that they forgot to add the measurements in my quote and the image they sent of the area the fence would cover was wrong. They said I’d have to pay for their mistake. I asked to cancel everything. They told me I’d have to pay $600. Then he called a little later saying he messed up the cancellation fee. Asked me to take pictures of what the installers did, what materials were left over and the haul away for the old fence. Of course to charge me for their mistake again. Look else where. Don’t just look at this as one bad review and think yours will be fine. Cuz that’s what I thought.

Fast quote, good marketing. Everything fell apart after that. Never made it past the permit process because the company didn’t fill in basic information requested by the county after 3 weeks! If they didn’t want to do the project, I wish they would have said so. That way we could have avoided wasting time.

OK I did the research you need to do the same! This is not a local company. It's a vinyl wholesaler and the products are most likely Chinese made because they wouldn't give me a producer of the product. Their California headquarters is a mailbox location in San Francisco. The "Locations" all 100+ of them in California are wannabe fence installers and I bet a majority are not even licensed and as a sub to this company you are to be licensed and insured. So beware.

I wish I could have given negative reviews to these guys. Initially, I was promised that within 3 weeks my project would be completed, which was to connect the fence from 2 sides of my property, but it took more than 3 months, constant follow-ups, and some screaming over the phone to get the job done. Next comes the payment, I was told at the time of signing the contract that the mode of payment would depend on how I choose to pay i.e. cheque or finance also I was informed that there is a surcharge if I decide to pay through my credit card and somebody from finance would call me to set things up for me. They had also mentioned that they would not recommend paying by credit card because of the surcharge (their contract would not let you choose any other method of payment). Based on this, I specifically gave them the instruction that I would be using a cheque to pay, but to my surprise, the finance guys from this company just put the entire bill on my credit card. So thank you Ergeon first of all for a very poor work ethic and worst customer service. At least, I will never come back to you guys for any future work.

Unprofessional. Late to the work site. Damaged property. Admitted it and still did nothing to address it. Poor communication. Overall bad experience.