Erae ParisReviews of erae-paris.com

I ordered my first bottle of Erae Queen oil while in Nicaragua- my skin was thirsty. My il arrived in 10 days and I really do love it- I have tried Ayurvedic experience, Beauty from Bees, Fatskin Quantum Blue and compared to all of these the Queen Oil is super absorbant, feels silky and has a very gentle non perfumy smell. My next 2 orders ( as I subscribed) are taking a LONG time to get to me- over a month- concerned i contacted the company and have been very impressed with the custmer support and communication.

Erae Paris has been keeping me informed as they are making up a new batch! Getting excited for when delivery comes🌷🌻

I just placed my first order for Queen Oil and ran into a few bumps in processing. John was quick to respond and satisfied me that he had taken care of the issue. Seems like a small company that is still working on smooth functioning and transparency. OK with me if they're willing to learn and grow. Haven't yet used the oil and hoping it measures up to its marketing promotion.

My experience with John was great! Some of the best customer service I have had in years. His response was timely, very kind and understanding. I needed to cancel my order and he took care of it without a hassle. When I am ready to purchase, I will definitely reach back out to John and place an order. Great to see that customers and or potential customers still matter.

I really love the product I purchased from Eraé Paris, but what I appreciate even more is their customer service. My email was answered with such care and understanding, and John committed to fixing the issue. Most companies blame their customers for the problems they have with the website. Not John from Eraé Paris. What a standout experience. Brightened my day!

I placed my order Feb 23 2026 ,it is now mid March and I still haven't received the order. I've emailed them and all I got was the message saying track your order using the app. I think that they should be more transparent about the shipping process. If they said it would take 4 to 6 weeks I wouldn't be so irritated. Its an expensive product and I don't want to have to take action against them. Very disappointing. John helped track down my order and gave me a partial refund for my troubles. I received the order today. I'm looking forward to using it. Thank you.

Update: I’m not sure if Erae has beefed up staffing to provide better customer service or just started paying attention but after 4 emails (and this review) I was contacted. John was very apologetic about the problems and committed to making things right. Although I was a bit skeptical, I was happy to receive the 3rd bottle. It seems most of the reviewers are having the same experience with being scammed by this company.I also ordered the buy 2 get 1 free promotion, my timeline was also untrue, and I also only received 2 bottles. I’ve sent numerous emails and received no response. The oil is nice enough, but I don’t recommend buying from this company. The promotion was obviously a scam to bump up sales, and there are many reputable companies that sell body oils that are as good or better.

So after sending more emails I got no response BUT then my money was refunded. What a lot of fuss and stress though for no product