EquityZenEquityZen, a subsidiary of Morgan Stanley, is a leading marketplace for pre-IPO investments, connecting shareholders of private companies with accredited investors. Through its category-leading technology and innovative approach, EquityZen delivers data-driven insights and tools that empower its 800,000 users to navigate the private markets with confidence. Having completed more than 51,000 private placements in nearly 500 private companies, EquityZen is on a mission to deliver “Private Markets for the Public.”
EquityZen (equityzen.com) has 389 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Investments & Wealth · NEW YORK, New York
Excellent
Investments & Wealth · New York, New York
Excellent
Investments & Wealth · Manhasset, New York
Excellent
Investments & Wealth · Greatneck, New York
Excellent
Showing 46 reviews with 4 stars · Clear filters
Steven O.
Equity Zen gives you unique insights on up-and-coming start-ups before they are officially listed. I encourage folks to check it out,
Response from EquityZenJul 21, 2025
Thank you for your kind words! We're thrilled to hear you value the unique insights into up-and-coming startups that EquityZen provides, giving investors a look at companies before they're publicly listed. We appreciate you encouraging others to explore the platform!
Erik G.
If you list shares for sale on their marketplace, buyers can 'drop out' at any time. I've had 3 different transactions going, and they let the buyers drop out of each of them with no explanation. Not sure what kind of marketplace can exist like this, where contracts are not enforced, and buyers can drop out at will. At this time I cannot recommend this service, and will not be buying any more shares through them. Update 6/27: 7 different transactions canceled due to buyers mysteriously "dropping out" -- what are the odds? Update 7/11: Make it 8 Update 8/20: The 9th time was the charm, although I sold for 'barely' a profit after 2yrs in, it was indeed a profit. And for those reasons I'm updating my review here to satisfactory.
Response from EquityZenJun 10, 2025
Hi Erik, We sincerely apologize for the frustrating experience you've had with buyers dropping out of your transactions. We understand how disheartening it can be when a deal doesn't proceed as expected, and we regret that this has led to a negative perception of our service. We're glad to hear that one of our sales associates was able to connect with you and help resolve your concerns. We aim to provide a reliable marketplace, and we're always working to refine our processes to better serve both buyers and sellers. Thank you for taking the time to share your honest thoughts. If you have any further questions or concerns, please contact us at [email protected].
Jeremy
This fund purchase was a great experience. The only thing that would have made it better is same-day confirmation of my wire transfer.
Response from EquityZenJun 10, 2025
That's fantastic! We're glad you had a great experience with your fund purchase and appreciate your feedback on wire transfer confirmation. We're always working to improve!
Ajith
They can improve communication. I dont get any updates most times and even replies to my queries are usually 24-48 hours late. Sometimes, you dont get a reply at all. Also, for the funds managed by them, they choose high valuations while investing in companies.
Response from EquityZenApr 30, 2025
Hi Ajith, thank you for your feedback regarding our customer service and valuations. We want to assure you that our team is dedicated to providing timely and comprehensive support. While our standard response time for inquiries is within one business day, allowing us to address the majority of questions efficiently, please be aware that more complex matters may require additional processing time to ensure accuracy and a thorough response. If you have any questions or concerns, please do not hesitate to reach us at [email protected].
Shawn
Transaction went smoothly and as planned. I think communication needs to be improved.
Response from EquityZenApr 30, 2025
We are glad to hear the transaction went smoothly, Shawn!
customer
Lengthy subscription / verification process
Response from EquityZenApr 30, 2025
Thank you for your feedback. Thank you for your feedback regarding the subscription/verification process. We acknowledge that it can be time-consuming and is different than the public markets. You can read more here: https://blog.equityzen.com/public-vs.-private-stock-investing-key-differences-every-investor-should-know This process is essential for security and compliance reasons. However, we are consistently evaluating and seeking ways to expedite it without compromising these critical needs.
customer
The process was quite simple but some more clarification on initiating wiring money would have helped
Response from EquityZenJan 24, 2025
Thank you for your feedback. We will share this with our team and if you have any other specific recommendations, please send them to us at [email protected].
customer
it took longer than expected but overall it was a smooth process
Response from EquityZenJan 3, 2025
Thanks for understanding and sharing your experience. Yes, you are right to note that deals in the private markets take longer than the public market. Our Standard deals generally take between 60 to 90 days to close, depending on the specifics of the investment opportunity. The timeline can vary based on factors such as the company’s decision to exercise the Right of First Refusal (ROFR) or other due diligence processes. We understand that timely information is important, and we're committed to keeping you updated throughout the process. If you have any further questions or concerns, please don't hesitate to reach out to us at [email protected]. We're here to help!