EquityZenReviews of equityzen.com

I wired money but repeatedly asking many times for the status even after a week, your team claiming did not received money. I had to call my bank and get tracking for wire and sent. After sending tracking #, it took three days for your team to confirm. I need to follow up every day, other wise my money should have gone under tracked. This is very bad. I never experienced with EquityZen before these issues.

Very limited documentation on the actual stock purchase - example: anti-dilution was nowhere to be found in the main contract but was shown on the main page of the "agreement".

Pros: Good website and fairly user friendly. Cons: 5% fee when buying and when selling! Worse, you can only sell shares after at least a year and most of the time you have to own at least 2% of the fund in order to sell even then, which practically means that you're often stuck with shares that you cannot sell! You are forced to wait for either an IPO or an acquisition, and keep in mind that some companies remain private for well over a decade. At the very least, they should reduce the percentage requirement to 1%. I will update my review favorably if they do.

I am having recurring problems with receiving payment on some shares that were sold. The response time is lengthy to get basic things fixed. The tech platform wants me to update my payment account but it is already pre filled with the correct info. You just debited it for a recent investment

I have carefully watched for opportunities and was able to place an investment with paperwork to have several investments end up being cancelled. The latest cases were with Anthropic, Klarna, and Hugging Face Then there was one incident, which I have screenshots of being able to purchase an investment that for some reason a glitch occurred with me contacting chat and customer service several times without a single reply back. Within about a week another investment was offered on Equity Zen's platform with the same company. I had really wanted to own this particular company that I couldn't complete previously (at no fault of my own) and purchased this investment, however, at over TWICE the cost per share than the previous offering. I ended up purchasing it for a second time and contacting customer service, hoping they would consider adjusting the share price after reviewing the screenshots and documentation of my attempts to complete the purchase. I reached out through EZ's online chat option, and it's been almost a year where not receiving a single response back to date. Thank goodness I had Alyssa as my account representative because she is the reason why I stayed with Equity Zen and continued investing. Unfortunately, for me, but incredibly happy for Alyssa, she was promoted and was removed from her previous position of assisting clients with investments. For some reason this last incident has remained to leave a very unsettling feeling. To date, I have invested hundreds of thousands of dollars with Equity Zen. What amount would it take to receive the assistance I know Equity Zen is capable of giving? I hope someone with the knowledge and authority to resolve this issue once and for all to our mutual satisfaction. Again, I am having trouble shaking off this one incident off. Perhaps it wasn't meant to be shaken off but dealt with and finally resolved with Equity Zen's assistance. Sincerely, Equity Zen Client since 2023

A very terrible firm that does not put its customer needs as priority , i have tried to contact customer service countlessly but i have been left unattended to, TP suggested firms with perfect ratings and i found Best Trading , perfectly described on my head-er , that actually treats customer with utmost respect and decency .

Their platform offers great investment opportunities but their customer service is very poor. There’s no one to answer their customer service calls. And no one seems to be looking at their emails either. I have waited for almost 10 days with multiple emails sent, before someone simply responded with a one-liner. Very disappointing customer service.

Slow response to emails, nobody to talk to on the phone. Chat responder knows very little, etc.