Epik LLCReviews of epik.com

Five stars are awarded to Epik CSR Jonathan for giving exemplary “white glove” customer service today! Jonathan’s proactive communication, laser focus uncovering details, and determination to address questions complicating a domain transfer translated into intelligent customized care that went well above and beyond standard expectations. Jonathan, thank you for delivering the highest level of customer care anyone could hope for. Your resourcefulness, curiosity, and commitment created a legendary customer experience that I’ll always remember! A round of applause must also be given to Jonathan’s leadership team, as his exemplary efforts reflect brightly on theirs; and to Savannah, CSR, for serving as an articulate ambassador providing a positive first impression of the “new” Epik when its ownership had transferred; and finally to CSRs Lori and Alexis for their upbeat and efficient guidance of steps that were needed to start the domain transfers!

Once again they changed custom name servers on one of my domains without any reason. This keeps happening. I am in the process of transferring all domains to another registrar but in the mean time, they continue to change settings in my account without my permission. This is a big deal because when they do this, my client's website(s) go offline. As I said before, and I will continue to say, DO NOT BUY OR USE EPIK DOMAINS!!! They are the worst domain registrar in my 20+ years of being in business.

Epik was sold to someone who has driven it to the ground. Records don't get updated. Errors all over the place. Basically for every change you have to call them and even then you can't be sure if the job will get done. I talked to someone who gave me bunch of excuses after wasting who knows how much time trying to add some records. Been using them for many years, lots of domains hosted, now moving away. RIP Epic!

I have been a customer for many years with Epik being the registrar of my websites. Recently moved my webhosting to them and the service has been absolutely OUTSTANDING! Fast and extremely friendly. Best service I have ever had and... AND this is all US based support by actual Americans. We all must come together to support the companies that still hire Americans. Thank you to the Epik team for the excellent service and am so glad I decided to move over, should have done this a long time ago.

Love playing the games good graphics having cash out yet don't know if it is legitimate but everything else is great

Daniela was SO helpful Very patiently walked Me through all the things I needed to do and then showed me a bunch of things I didn’t even know were an option that were pretty epic!

The chat operator Emily was great and fixed the issue right away. She was fast, I didn't have to wait. Great support by Epik via Emily!

Epik permanently suspended my domain without any warning or chance to transfer it, solely over fictional artwork. They cited Code § 1466A, a law the Supreme Court (Ashcroft v. Free Speech Coalition) has ruled cannot be used to ban protected speech like drawings that don't depict real people. Applying it here is a clear First Amendment violation. I received no prior warning, no chance to remove, no chance to transfer it out. They misapplied the law and denied basic due process. Note: Epik formally changed ownership in February 2024. The previous owners at Epik Inc valued free speech, but that clearly ended with the new regime of Epik LLC. Don't be misled by older positive reviews - they no longer reflect the company's actions or values. Avoid at all costs. Edit: Upon exchanging some mails about this issue, they at least gave a chance to transfer out, thus giving 2 stars.