EpicpaintReviews of epicpaint.com

I give it a three due to the fact that the original tracking number for shipping was wrong. Also my painting came scuffed with white canvas showing in it. Other than that it was not too bad of a job.

I was not satisfied with the final photo! I sent multiple requests for modifications that were wholly ignored. I then sent emails again requesting that they look at my requests for modifications and instead the sent the final product to me. I will not be ordering again. I wrote about these concerns and was then emailthat once I received it I could send it back for another artist to redo it. This was a surprise present that needed to get to me by a certain time so that couldn’t ge done. I don’t know how the recipient will feel when she sees it. I won’t know until her party and I hope that it doesn’t go badly. Very disappointed in the entire process!

I asked for changes to be done and they were not done. Emailed back and forth and still no changes done. Just took the painting since i paid over 200 for the painting.

It was ok...I felt for $200 bucks they Could have put more time and effort into making the people in the image. Look like they were actually together. I was hoping to LOVE IT... Because I wanted to get one for everybody in the family at that point for Christmas. As well. I have a list long of people who I would do that for because of their situation. I just don't feel like I can trust it to be fantastic, So I will not risk spending the money.

I saw their ad and thought this would be a wonderful Christmas gift for my mother as this will be the first Christmas without her mother. I placed my order on November 16. I got my first preview almost a day later. I asked for a modification and a few days later I got the preview and accepted it. This entire time however, I did not receive any tracking numbers or emails saying it was shipped out. I sent out an email and on November 30th, i reieved an email back and I was told my painting did not ship out....TOTAL LIE!!!! On December 6th, I FINALLY got the tracking number and an email that said "Your order has been shipped". I was very excited. I put in my tracking number to see the expected delivery date, only to discover it was shipped out on November 26th and on December 1st it was already back in TX to the sender!!!! I've sent NUMEROUS emails asking why I was not informed that my painting was shipped out until days after it was returned. NO ANSWER! I am going to dispute this charge with my bank to get a refund. I paid $150 total including the $30 to "jump the queue" only to be dealing with this non sense. I do NOT RECOMMEND them at all!!! It honestly seems like a scam company that just takes your money! Update: I got my painting. I was emailed a couple of times after this post stating they are working on shipping it out again. Received my painting Monday 12/18. It looks good. I have updated my status although I still believe costumer service could be better.

So I ordered a portrait and it says that they shipped it but I still haven’t received my email for my digital copy that I paid for! Their communication was really good until I told them that I never received the digital copy. They now won’t reply to my emails and that’s the only way to contact them! I would have gave them 5 stars if they would have sent my digital copy and keep in contact with me!

Was disappointed by the portrait. My edits were not made and no one has replied to my emails about my dissatisfaction. Initially communication was good but after your otem ships. It appears communication stops.

I placed 2 orders the exact same time. I received the first order for approval, and the digital copy I requested in a timely manner, I sent 2 seperate messages on the 2nd order, it was a good 3 weeks later before I received the preview. I have received both paintings but I am still waiting on my digital copy on the 2nd one. So I am a bit disappointed in the service on the 2nd one