EpicpaintReviews of epicpaint.com

Placed order 27/01/25 still not received communication terrible I have put a chargeback on my credit card

I've used this company twice now. The first time was ok requiring alot of back and forth before finally reaching something that could be almost presented as a gift (still not great). The second time was an experience no good company should ever provide. I provided images and described where they should be to accomplish my image. The amount of basic errors could lead one to believe this is nothing more than an AI generated image. I specifically identified the location of where to place the images and half of them weren't even included. The lack of communication from the company was another frustrating aspect. Whether it was waiting more than a week for the artist to generate the first image or waiting for more than TWO WEEKS for anybody to respond to my follow up emails, this approach to customers is unacceptable. After finally receiving a response, I tried to send one single image with all of the combining work already done (I just needed it cleaned up and produced). The new draft I got to preview had the same old images that were all wrong. After a period of more than two months, I had nothing even close to a present and my gift for my mother's 70th birthday was ruined. I don't usually write negative reviews, but thought it necessary to make sure people are aware of the $50 processing fee to even attempt to get a refund. This feels likes a scam.

The worst experience I have had with a company. They didn’t use my description of what I had asked for when I first made the purchase. Their promotion emails say they offer a 100% refund guarantee if customer satisfaction isn’t met, but when I asked for a refund they couldn’t give me 100% of it back. Absolutely ridiculous. Epic paint, do better and realize you have made countless PAYING CUSTOMERS upset! Do not purchase anything from this company. I have reached out countless times about a refund and what I had asked for from the beginning, and they have now chosen to ignore me.

I purchased a painting from this company, they sent me my “mockup”, it looked so bad I could have made it on my IPhone. I’ve had them fix it twice now and still looks horrendous. I’ve had so many people scoff at how bad it looks. I’ve asked for a refund and they are charging me some $50 “processing fee” because I didn’t cancel within their policy limits - which is 3 HOURS! I didn’t even get my first mockup within 3 hours! Cheap company. And, their policy doesn’t even mention anything about a $50 processing fee. Don’t waste your time or hard earned money.

Absolutely horrendous .. I would never ever use this company. The first painting didn’t look anything like my mother in law and now the revision they made my aunts head look bigger than her body like she was deformed. Mind you this was supposed to be with a different paint than the first one . I have sent multiple pictures for them to pick from and still can’t do it correctly. When I said just sent me my money back they said they charge a $50 processing fee which is not right considering they couldn’t do the job . But I guess they have to make money somehow since they know they cannot do the job correctly… please don’t use this company.

Ordered a canvas online. Input everything I wanted as it was custom and added notes etc. Paid for everything I needed to be then emailed a further invoice to combine the images. None of which was mentioned in the ordering process. I asked for a refund at this point, I should point out they have a 3 hour cancellation policy. Which in itself is ridiculous, after which a fee of £40 is taken if you wish to refund. Conveniently my 2nd invoice advising me of additional charges came not long after the 3 hour window, in the middle of the night. During my attempts to receive a refund, I was sent my preview image for what I ordered. This only made things worse, the canvas was for my wife, our child never met her father and I'd done a canvas of them both together. It looked horrible, nothing like the images shown on their website. None of my notes had been used and frankly the quality was that of a 10 year old using photo shop for the 1st time. Nothing professional about the image, even though there are unlimited re-dos. I don't see how they could make it much better if that was what they thought would be a good idea to show me. Really poor service overall and just screams SCAM.

The mock up they gave me looked like insane cartoon. I asked to have it edited twice and both came back horrible and no charges really. It’s ai generated and it’s horrible. I requested a refund and they charged me $50. Horrible company. Go to paintyourlife for better results.

Dishonest! Do not order from this company! They billed us for over 215$ for something they never sent. We canceled the order after it was not received as promised and have been disputing for months! Do not order!! Terrible company!