EpicpaintReviews of epicpaint.com

Ordered on May 28th. delivery timeframe is within 5 to 9 business days still haven’t received portrait yet ?

I placed an order through the website on May 28th. I finally got the proof via email on June 2nd. After sending approval to proceed via email, EpicPaint started the process and sent over a tracking number once it shipped out. The package arrived at my house on June 8th...I opened the package and it was someone else's portrait altogether!!! I am completely understanding that people are human and are allowed to make mistakes. I have been trying to contact someone at the company since June 8th and the only responses I get are "We are looking into this" or "I'm so sorry for the issue, let me see what we can do" --- while I appreciate the responses I am getting, no one is giving me any specific information about when I will receive my product. I purchased a $30 'Queue Jump' to ensure that I would be able to receive the product before Father's Day, as this is a gift for my husband. It is now 3 business days before Father's Day and I have absolutely no information as to when I am to get my portrait. I am extremely upset with the way this has been handled by the company. Even more upsetting is the fact that there is no phone number to be found to contact someone, and each email response is answered by a completely different person each time.

Not getting any information about my frame. SCAM. Definitely not worth it, have not gotten in anything contact with any one!!!

I paid, received the order that was wrong. They sent me a revised version. Said it was finished. And this was weeks ago and they’re just not sending it out. I’m beyond furious. Now they’re ignoring my emails. This is so disappointing. It has been going on since 4/24 and it is now 5/31. They stole my money. All I wanted was what I paid for. So upsetting.

Horrible service won’t recommended I actually want my money back but when I was making a request the costumer service person called Emily didn’t answer my emails any more.

My photo came incorrect. I contact the company the day of arrival. I was sent a email days after mother's day and have not heard back from the company . It broke my heart to see my brother that pass away look like someone else on my photo

I have sent multiple emails for some sort of update with no reply. It said the 25th I would receive it. Today it is the 26th and all it says is unfulfilled. What does that even mean? I also paid the jump start fee which is now seeming more and more like a rip off. If I atleast received a useful response as to what the heck is going on I’d change the review but so far there has been little to no communication after paying over $300…not happy..

Purchased a birthday gift for my wife on may 9th. Not only is it well past my wifes birthday, but it is definitely past their 8 day guarantee as it is now the 25th of May. I emailed their support team numerous times and grow frustrated to the point where I dont even want the product anymore. Absolute horrible experience and I just want my money back now.