EpicpaintReviews of epicpaint.com

Second time using them and was not pleased with the outcome like I was the first time.

I was very unhappy with the work 😕 I requested a refund and never got it

I was disappointed with the painting because the picture they showed me on the preview did not look like they had turned my son and I's hair black. It also didn't look like they turned his eyes blue, but they did. Then to make matters worse, I had to send 5 emails before I got working digital download with a password. It was like pulling teeth.

The picture was very cut and paste of the pictures I sent in, not blended together at all. My son didn't even look the same. He looked like an alien! I tried to have them modify but the site wouldn't let me then the final product showed up a week later at my house. I even reached out for help getting it modified but the customer service gave me some generic answer that had nothing to do with my question. I ended up going to another, more expensive site that was more hands on. You get what you pay for!

They completely botched the painting when I asked for them to edit it after the preview I heard nothing, I asked to cancel, heard nothing. Had to call my bank fo stop the charge so I didn’t pay $200 for nothing. DO NOT RECOMMEND.

I'm sorry to write this review if I'm honest this is my second order with epic paint and so far it's been awful. I sent in my photos and placed an order. When the first preview came I had some things I wanted changed so I submitted for changes and got no confirmation. So I emailed. They sent me an email saying the artist wanted more pictures which I sent. It's been a whole week since I sent the new picture and I haven't received a new preview. I sent a couple emails over the week which no one responded to. Finally I got a response that told me rhat I had received a preview link. I absolutely have not unless they meant the original which I sent corrections for. Now I'm concerned I'm not going to get the picture or even an updated preview link before Christmas and it's a gift. I don't know what happened I had a great experience the first time which is why I used them again. And what was supposed to be an amazing meaningful Christmas gift is now just a bunch of stress that I'm not even sure I'll receive on time. Also I even paid for the Jump the line to get it faster this is ridiculous

Used them last year and the portrait looked great. Tried again this year and what i received was straight garbage, there were 3 people in the portrait and none of them looked anything like the reference photo that was sent in. I sent an email about the issue and the response i got was, sorry we’ll send this up and we hope you use our services again. Yeah, that’s a hard No. Never recommending this company.

I sent my pictures and when the review image was sent I expressed the things that needed to be fixed and got a response saying that it had already been printed. I received the picture with all of the flaws. Horrible customer service!!! This picture was to be sent to my husband in the service and it is horrible