EpicpaintReviews of epicpaint.com

Ordered ahead of Mother’s Day on May 8th. I understand it was a busy time and it appeared it wouldn’t make it to me in time. Fine. They claim standard production time is 8 working days. However, I paid their “jump the queue” fee which lead me to believe that production time would be shorter. It is past 8 working days and no information. I was told on May 14th artist was working on it and I’d get a preview. It’s May 19th, no preview, no response to a status update, no response to why the “jump the queue” fee I paid did not mean they started production “right away.” Poor communication. Queue jump fee is a ripoff. I will gladly update IF I ever hear back or receive my order. Update: finally received my order. Overall product is decent but their service is terrible. They never sent the digital download until I sent several messages. I did receive a refund for the queue jump and shipping but that doesn’t really make up for the delays and awful customer service. Overall still a one star company.

I haven't even received the the picture on email or in the mail

I purchased my picture for my wife for Mother’s Day from my children. I was guaranteed delivery by Mother’s Day. The company did not confirm my address for sending the picture and got my old address some how and sent it there. I asked as soon as they sent a dispatch notice when I saw the address was wrong and was told that there is nothing they can do. It’s now been 3 weeks and no picture. And it was delivered to the old address 2 days after Mother’s Day. Customer service were very slow in getting back to me so I had no time to buy a replacement gift, and therefore spoiling Mother’s Day for my wife and kids. Not happy