Cheryl D.
I received the light bulb and it’s just…
I received the light bulb and it’s just as beautiful as the picture. I was extremely disappointed that I did not receive the base as I was led to believe. Your site did not make it clear as to whether or not the base came with the bulb. There was a little box next to my order that said base and bulb so of course I assumed they came together. I was promised a base free of charge in your email but I have not received it as of yet.
Response from E.P.LightDec 4, 2018
Hi Cheryl, Your've ordered a Flame Bulb from our site and payed 29.95$ for "Type: Bulb" :https://epdesignlab.com/products/flame-effect-light-bulbs; If you would like to buy Light bulb with wood base, please select " Type: Bulb+Wood Base" and it's 49.95$. If you still have any question about our website, please send us a screenshot, which could help us improve our website design and customer service. Sincerely sorry for your inconvenience. We will gift you a free wood base on your next order. Thanks EP Designlab


