Envelopes.comReviews of envelopes.com

Response from Envelopes.comJan 2, 2026

Hello Thomas, Thank you so much for your feedback, and I am truly sorry for the delay you are experiencing with this order. I completely understand how stressful this is, especially when you are trying to take care of your own client. You have been a valued customer for years, and you deserve clear communication and fast service every time. We truly appreciate your patience, and we would love to take care of this for you right away. Please email your order number and details to [email protected] so our team can personally look into this and make things right as quickly as possible. Elizabeth, Customer Support Manager

Response from Envelopes.comDec 29, 2025

Hello James, Thank you so much for taking the time to share your experience. We sincerely apologize for the frustration, inconvenience, and delay you experienced with this order. Receiving the wrong item, especially when it impacts your business and timeline, is absolutely not the experience we want for our customers, and we are truly sorry this happened. We also apologize for the delay in your refund processing and the additional stress this caused. Your feedback is extremely important to us, and we will be reviewing this internally to ensure situations like this are handled more efficiently with better communication moving forward. We would really appreciate the opportunity to speak with you directly so we can do our best to make this right and regain your trust. When you have a moment, please email us at [email protected] with your order number and contact information, and we will personally look into this for you right away. Thank you again for your feedback. We truly hope we have the chance to turn this experience around for you. Elizabeth, Customer Support Manager

Response from Envelopes.comDec 29, 2025

Thank you so much for sharing your experience. I am truly sorry for the repeated inconvenience, delays, and lack of communication you experienced. Receiving the wrong order and then waiting well past your needed date is absolutely not the experience we want for our customers, and I completely understand your frustration. We sincerely apologize that your case was not handled with the urgency and care it deserved and that you struggled to reach someone for help. We are reviewing this internally to address these issues and to improve our communication and accountability, so this does not happen again. We would really appreciate the opportunity to speak with you directly so we can do our best to make this right. Please email us at [email protected] With your order number and contact information, we can investigate this matter immediately. Thank you again for your feedback. We truly hope we have the chance to turn this experience around for you. Elizabeth, Customer Support Manager

Response from Envelopes.comDec 26, 2025

Hello Carole! Thank you so much for taking the time to leave us a review on Trustpilot. We truly appreciate your feedback and are so happy to hear you had a great experience with us. Wishing you a wonderful day! Elizabeth, Customer Support Manager

Response from Envelopes.comDec 26, 2025

Hello Mel! Thank you so much for your kind review! We are pleased to hear that our team responded promptly, understood your concern, and kept you informed throughout the process. Providing clear communication and support is very important to us, and we are happy we could take care of you. We appreciate you! Elizabeth, Customer Support Manager

Response from Envelopes.comDec 19, 2025

Hello Lexie, Thank you for taking the time to share this detailed feedback. I am truly sorry for the experience you had. You are absolutely right that you should have been notified when your shipment was returned to us, and we understand how frustrating it is to only discover the issue after personally contacting the carrier. That is not the level of communication we strive to provide, and we sincerely apologize. We truly value your feedback and would like the opportunity to make this right. Please send your order number and any additional information to [email protected]. To provide a closer look at your order, address the concerns properly, and work toward a fair resolution. Elizabeth, Customer Support Manager

Response from Envelopes.comDec 19, 2025

Hello Harvey, Thank you so much for sharing your feedback. We are delighted to know that your in-stock orders have been arriving quickly and accurately. We truly appreciate your patience regarding back-ordered items and availability updates, and we sincerely apologize for any inconvenience this may have caused. Our team is actively working on clearer communication and more transparent ship date visibility. If you ever need help with an order or would like to confirm stock before purchasing, please reach out — we are always happy to assist and ensure you have a smooth experience. Elizabeth, Customer Support Manager

Response from Envelopes.comDec 19, 2025

Hello Kim, Thank you so much for sharing your feedback. I am truly sorry that you have continued to experience the same issue, and I completely understand how frustrating and discouraging that can be. You deserve a smooth and reliable experience every time, and we are very sorry this has not been the case. We would really love the opportunity to take a closer look and make this right for you. If you are willing, please send your order information and any additional details to [email protected] So our team can carefully review everything and work toward a lasting solution. Thank you again for your patience and for giving us the chance to improve. Elizabeth, Customer Support Manager