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A piece of the design was missing
A piece of the design was missing. I sent an email to customer service and they are dragging it along. No resolution. My last order was a week delayed - no resolution. Your customer service is unresponsive.
Response from Envelopes.comMar 9, 2026
Hello Emily, Thank you for reaching out, and I sincerely apologize for the error with your order. We received your message this morning, and I am very sorry you have not yet received a response. I completely understand how frustrating that can be, and I truly appreciate your patience. I am currently working closely with our production team to have your order reprinted and processed as quickly as possible. As soon as it ships, it will be sent via overnight delivery to help ensure it reaches you as soon as possible. If you have any questions or if there is anything further I can assist with in the meantime, please feel free to reach out to me directly at [email protected]. I would be more than happy to help. Again, I truly apologize for the inconvenience and for the experience you had. This is certainly not the level of service we strive to provide, and we appreciate the opportunity to make this right for you. Warm regards, Elizabeth, Customer Support Manager