Envelopes.comReviews of envelopes.com

Ordered 500 envelopes in November 2025. I used about 50-100 right away and they were ok. Most of the flaps were partially glued together, on the ends. But I was able to gently open them and use so I figured "no big deal." Fast forward to this past weekend where I tried to use the remaining envelopes and they are ALL glued together. Completely. No prying apart possible. I tried steaming a few open over a pot of boiling water. I tried using a thin knife to pry them open. Nothing I do will get the flaps open. So 400+ envelopes are unusable. I reached out to customer service and they told me it was "outside our normal window" and there wasn't anything they could do. Which is extremely disappointing. I have envelopes from 5+ years ago that are completely fine. Seems like these were very poor quality and they don't want to stand behind what they sell. **ETA: After leaving my review here, a customer service rep did finally reach out to me to see how they could remedy the situation. After many emails back & forth they decided to replace some of the envelopes that were defective. They sent me about 200 replacement envelopes in a similar style. I also received a follow-up email asking me to consider updating my review here which I now have. I'm only updating to 3 stars because I still feel that the only reason I was contacted was because of my review here. Had I not left the review customer service would probably have let my inquiry slide without addressing. Again, just my opinion, not certain if that's true. I do appreciate them replacing some of the envelopes. They shouldn't have been defective in the first place. I will consider shopping with them in the future.

The service was great, however, the imprint was misaligned and off-centered. When I notified Envelopes.com, they immediately credited me the amount, so kuddos to them. If the imprint was aligned, they would have been perfect. My other issue was that it took a very long time to get them in hand, at least 2.5 weeks after ordering. So make sure you plan ahead and order them early.

The website sucks. It's very hard to do simple things. Where I can reorder on VistaPrint in five minutes, it takes half an hour on Envelopes, plus a chat with someone who doesn't know what they're doing.