EntirelyPetsReviews of entirelypets.com

I placed an order with Entirely Pets in 2/2021 and received an email from them that they could not ship my order as I didn't pay for it. I emailed them my paid receipt and called them and got a voicemail. No response. I called my credit card company to dispute the charge and had it taken off. Entirely Pets then lied to the credit card company and told them they had shipped the product. When I disputed their claim they sent me the product, which I had already ordered elsewhere. I marked the package as REFUSED and returned it and processed a 2nd dispute with my Credit Card company. EP claimed they never received the return - even though the status of my account clearly said RETURNED. They have promised to send me a refund check for nearly 9 months now and no refund ever received. They disabled my account so that I can no longer even view the order/return history. This company is a bunch of liars and thieves! Buyer BEWARE!

I purchased heart worm medicine for my dog. It never arrived. They say it was delivered but I never got it. Every other company I've ever dealt with just re-sends (this doesn't happen much though, but occasionally). I called them when I didn't receive it and they told me it was delivered but that they would re-send it. I never got the medicine nor did anyone contact me. When I called again they said they wouldn't re-send or give me my money back. Do you want to risk the same experience?

FRAUD. Placed order no email and i got charged. Worst Customer Service. No reponse to email and calls. Avoid them.

Tried to order a product online,at checkout it said there was an issue with the card,order didn't go through so no order number. I checked my card and found I only had $38 and some change on it order total was $51 and some change later that day account was at $0 and after calling card company found out entirely pets took the remaining money on my card and will not work with me to get it back. The card company has proof it was a withdraw from entirely pets and gave me an 800 number for them to call so I can get my money credited back but entirely pets will not do anything to resolve. I've never had a place take my money like this totally not safe to do business with entirely pets. I will be contacting the Better Business Bureau Zero stars! They're scammers!

Horrible customer service. My dog's medication was delayed for weeks because they would not respond to my vet. My vet showed me proof of trying to get them to respond. Then when they did send it they sent the wrong quantity. Even though the order confirmation email had the correct quantity. When I called to fix this I got put on hold for more than 10 minutes, then the call was dropped. Called again, another 10 minute hold and they came back to tell me it was my vet's fault. Could barely understand what they were saying, both times. I was trying to save some money. A few dollars. Totally not worth it. Go to a more well known provider.

I have a very sick cat. I placed an order on July 29. I paid for priority shipping which should have gotten her medication here well before it ran out. It is August 9 and according to their website and tracking, a shipping label was just created. I tried using their chat option last week. No one ever came online. Customer service is nearly impossible to reach. I finally reached them today and they said that they can’t cancel the shipment and that I can return it with a 20% restocking fee! Meanwhile, my cat is worse and reordering from another company will just take more time. If I could give them negative stars I would.

Three weeks and I have yet to receive my order. hey come up with one excuse after another. I was charged $300 and have nothing to show for it except excuses. Customer service is unhelpful and belligerent. I would skip them and order elsewhere in the future.

Site ripped me off . Never sent item , stopped responding ! Scammers or selective scammers at best