EntirelyPetsReviews of entirelypets.com

Had an issue with delivery of overheated Enzyme Solution (cooked I should say), not usable wanted to send back or get replacement. Emailed them at Contract Address immediately, received a robo-response with a case #, stating that I'd hear back from them. Well I didn't- sent a reminder with case number 2 weeks later, pleading for a response. Still no response. Sent another email 3rd request, no response. Called and was told Rep needed to discuss with a supervisor (who conveniently was out that day) and that they would call or mail me back. That was 4 days ago. I am now disputing with my credit card company and needless to say will NEVER do business with them again, what a horrible way to treat your customers, shame on you!! Don't recommend doing business with them.

For one we bought seresto collars for all of our animals and they made two of our very sick and burnt their necks due to having to much pesticides in the collars. That came straight from my vet. Also was informed the collars was fake because they should have a logo on them including a serial number and serial number should match the one on the can and there was no logo or serial number on the collars. I even called an spoke to someone there by the name of Shawn that said he would check into it and get back with me it's been at least a month still no response from Shawn. How ironic after all this happened I even saw an article on investigate TV talking about the exact thing. Sad thing I spent 357$ and some change never got a refund or even offered anything from ENTIRELY PETS PLUS NO RETURN RESPONSE FROM THEM!!! SO EVERYONE PLEASE BE AWARE AND DON'T WASTE YOUR MONEY OR MAKE YOUR ANIMALS SUFFER LIKE MINE DID. I HAVE PICTURES I GOING TO POST IF I FIND A PLACE TO POST THEM ON THIS REVIEW!!

When I order on July 2nd, I expect to receive my order (delivery to Sweden) about 2 weeks after that BUT this seems to be impossible for this company. Contacted their customer service (July 15th) regarding shipping details since when tracking the shipment no I still do not have any update except: shipped July 2nd. Well, today July 19th: no delivery, no update, no info, no response from customer service. I DO NOT RECOMMEND this company (not for the products - they are great) but for their horrible/miserable/nonchalant customer service.

Don't buy from this company still waiting for flea medicine for my cats, it's 19 days in and nothing when there site says 4 to 8 days. Paid this company over 300. dollars supposed to receive today but still in CA. And when you talk to customer service they give you a run around. And send you an email from a totally different company with shipping details . SCAM SCAM SCAM SCAM DONT ORDER FROM THIS WEBSITE!!!!

My dog died today! I ordered heart worm medication on June 20, and I just got in 10 minutes ago. I called this company to ask if I could return the product I spent close to 600 for cremation and euthanasia so I could use that money. First off, no I’m sorry for your loss. The man went on to say, “why did you order so much heart worm prevention than” REALLY! My dog died “unexpectedly” what kind of question is that! This company is the worse company I’ve ever dealt with! Buy from Chewy, Pet rx, or even 1800 petmeds and get more respect! This is insane! DO NOT SHOP HERE THEY DO NOT CARE ABOUT YOUR ANIMALS, JUST THE MONEY!

I tried to buy some skin medicine for my cat. I spent $50 for them to email me a week later telling me that the medicine was on back order. That was three months ago. Complete scam. They took my money and never sent me the medicine.

Dealing with Entirely pets Pharmacy has been the single worst customer service issue I've ever had. I ordered 12 prescription pills for my dog. They came in two boxes of 6: one with a red sticker that said to use it first since it was expiring soon (12/24) and the other that didn't expire until 2026. Two of the pills in the expiring box were going to expire before I could use them so I was upset. I called and was given the run around for literally 6 weeks - I would call, be told I'd be called back by a manager, call again 3-7 days later, over and over again. I was finally told they would replace the two pills so I had to send back two of the expiring pills first. I was sent a shipping label, I sent. them back, and waited. Called again. The pharmacy said it's not their policy to replace drugs like this and was not going to do anything despite the fact that I'd already sent back the pills (per their instruction). I was told on another call that the pills I sent back were re-sold so they would refund me for the cost. I waited 10 business days for the refund. I just called for what i pray was the final time and the customer service agent said accounting was never made aware of the refund and she would issue it today. They are either utterly incompetent as a company or just hoping you give up.

Awful!! I bought a medication and then recivied an email telling me that there’s no stock, it would arrive again within 2 weeks It’s been more than 2 weeks, I've tried to cancel my order, sent over 7 emails, phone call and not one response