EntirelyPetsReviews of entirelypets.com

I would give this company a zero rating if I could. I was told my prescription had been declined, and my vet confirmed it had been declined, so I ordered directly through my vet. EntirelyPets still charged my credit card and sent me the medications without a subscription, refusing to respond to my multiple requests for customer assistance. I was also told I could not return the medication that had been illegally sent without a prescription. When I tried to dispute this with my credit card company, I was unsuccessful, because I had received the merchandise.

Reached out several times and have not received any response. They claim that the package was delivered but clearly I have not received it. It has been over a month and they have not responded! This is a shady company that does not care about customer satisfaction. Seems they hire delivery services that may use wifi jammers as my cameras were interrupted during their "alleged" delivery time.

Do not order from this company. They sent me the wrong meds and it has been over a month and 6 calls to them and I still cannot get my money back for their mistake! Do not trust them!

I have never seen a more useless store than this one. It's been about 20 days since I’ve been calling and emailing them daily, but they don’t respond to my emails, and they don’t pick up the calls either. I just want to confirm whether they provide invoices to their customers. If they do, I need to buy 30 pieces of one product from this store, but it seems impossible to get any response from them—neither to emails nor calls. The most useless store!"

I ordered cat vaccines. The vaccines arrived improperly packaged and completely warm, rendering them unusable. Customer service did not respond to emails for a week, hung up on multiple calls, and refused to take responsibility for the issue. I recommend considering a different seller if you don’t want to lose money.

I never received my order after calling numerous times with questions about the Fedex tracking link not working on my end. The site had no record of my purchase even though my credit card company showed a charge. The supervisor, Sean with whom I spoke was rude and pretty much called me a liar. He wouldn't let me speak and insisted that the order was delivered to my address even after I told him that I received "proof of delivery" link which DID work and showed apicture of someone else's porch with my box sitting on it...wherever that is!!! Do not waste yur time with these people. They have no idea what they are doing and you will not receive customer satisfaction in the end. I will never shop there again.

I needed antibiotics for my dog and other medication, so I placed an order. They shipped my 2 pills out of 14—what am I supposed to do with 2 pills of antibiotics??? They didn't care to ship the rest until I called them!

Ordered a product that was listed in stock, paid for rush shipping, and received a confirmation with a order receipt from HealthyPets, Inc in Union City, CA. After weeks after not receiving the product I confirmed that entirelypets.com cancelled my order and both never notified me that my order was cancelled, and never refunded me the purchase & shipping cost. After attempts to reach out with no response I was able to get my money back by making a claim via PayPal. Do not order from this site. It may have been legitimate at one time, but this place is definitely pretty scammy. If you do take a chance make sure you use PayPal or a Credit Card so you can initiate a chargeback if the site screws you over.