EntirelyPetsReviews of entirelypets.com

Placed an order on 3/5/25 for some antibiotics that we can't get locally. Paid for the expedited shipping and everything; however never heard back from them. I called on 3/18/25 and the representative said "Oh I don't know why no one has done anything with this." They never contacted my vet, like their site says they will, to confirm the prescription and send it out! Now my pet has gone 2 weeks without antibiotics because they're too lazy to do anything! Then they tried to blame it on me because "You have to mail in the prescription" even though they said they will contact my vet!! DO NOT USE THIS PLACE, YOUR PET MIGHT DIE BEFORE THEY DO ANYTHING!!!!

I ordered my pet's medicine on March 1, 2025. The vet approved it on March 4, 2025. Entirely Pets didn't ship it until March 11, 2025. It's March 17th and still no medicine. The delivery date was supposed to be today. I checked the tracking and it won't be delivered today. Looks like it's in limbo. I called customer service and the representative flat out lied to me. He said he checked the tracking info and said it would be delivered today. I tried telling him that wasn't what I was seeing. It isn't out for delivery. If it's not out for delivery, then it won't be delivered today. Then he hung up on me. Apparently their representatives don't like it when you call them on their lies.

Ordered probiotics from EntirelyPets which must be kept cold. Fedex did not delivery in the 1 - 2 day period I paid for. Entirelypets is the one who suggested Fedex and now will not stand behind sending a new order. Their customer service rep Britney had a very poor attitude and could care less. Last time I order from EntirelyPets!!

Got email confirmation of order Nov 20. They deducted & refunded my money on Nov 20 & Dec 20. And most recently Jan 3, no refund so far. Still no product has been delivered. HealthyPets, EntirelyPets, NaturalPets, and VitaSupply.....all the same overseas company (China??) Don't join the other unhappy customers who Just Want Their Money Back!

They do not use a good shipping source even when I gave them notice of the shipping went from going to Texas to being in Chicago they did nothing about it

Not what I ordered

I was sent two orders instead of the single one I placed. I also was billed for both. They claim I placed two orders two days apart. I do not recommend the company and will not order from them again.

We decided to use Entirely Pets Pharmacy for the first time to buy Bravecto flea medication for our 3 dogs since they offered a discount price. We have been using this brand for years and we know it works fast. We were surprised to see that after 3 weeks our dogs continued to have fleas. We contact Entirely Pets Pharmacy to let them know that the product didn't work. We were told that they were gonna call the manufacturing company to see if they were other complaints and that they were gonna call us back with the findings. They never called us back! Today, I called Entirely Pet Pharmacy again and I was told that they can't do anything about it, so I decided to call Bravecto Manufacturing Co. directly. I found out that Entirely Pet Pharmacy is not an authorized distributor and that there's a possibility that they sold us counterfeit medication. DON'T BUY ANYTHING FROM THIS COMPANY. They're scammers!