EntirelyPetsReviews of entirelypets.com

I placed an order for medication for my three dogs who needed to be treated all at the same time. All three dosages were different that I ordered, as my dogs are all different weights. On their website it did NOT show any of the medication dosages were out of stock on two of the separate dosages ordered. I ordered the medication not knowing they did not have it in stock. Four days later when I had not received the email it had been shipped, I called customer services. I was told, only one dosage was available and the other medication dosages were and HAD BEEN OUT OF STOCK. He further informed me, it would be four weeks or more until they could get the medication. I instructed him to cancel my order and reverse the charges, as sending me one dosage was ridiculous. As of today, my account still shows PENDING on the entire order. I was assured the order would be cancelled that day. I had asked March 1, 2020 for an email be sent to me stating cancellation of the order and reversing of the payment. After being told by the customer service agent I would receive an email on Sunday or the latest Monday March 2, 2020, I still have not received the email the order was cancelled. I went into chat with them today and after 1 1/2 hours of waiting for help, I gave up. I have tried calling them several times, emailing them and chatting with them to get them to straighten this out, but nothing, no response. Update 3/9/2020: We ended up contacting the credit card company and had to open a dispute on the charge, as we received no product. The credit card company investigated and reversed the 140.00 charge.

I wish I could give EntirelyPets zero stars. 9 days and my dog's Rx was still listed as pending. I made seperate requests for any update with no follow ups from customer service. They may may the worst customer service reps on the planet. Don't be fooled by their low prices. They are completely incompent. DO NOT DO BUSINESS WITH THIS COMPANY.

They have the WORST customer service ever! I placed an order on the 19th of Feb and they said they sent an email asking for the 3 digit security code on my credit card, which I never received! make a long story short, after 4 phone calls and being assured it would be expedited out on the 24th of Feb it still is not here. I live in the midwest and the USPS told me today, 2/27/20, that the package was still in Calif. Pharmacist, Gary, and the pharmacy manager (the only one there) were far from helpful! I do NOT recommend ordering from them as there is just too many choices of pet pharmacies to choose from! Walmartpetrx does a GREAT job, your order comes fedex (no extra charge) without any of this hassle! and they meet prices!!

If it were possible to give a grade BELOW 0, this company has certainly earned it. 1. Place the order/they lose it. 2. Called vet to see if Entirely Pets called for authorization/ Vet staff said No. 3. Call E.P. to ask them to please call our vet (especially since we'd ALREADY paid them)/ E.P. did call BUT on 1 pet, not the 2 I paid for. 4.i could go on, but suffice it to say both the Vet, their staff + myself all agreed that this was a miserable transaction at best!

I didn’t want to pay the 40% markup in veterinary clinics so I went here. It took over a few weeks For them to “get my prescription” I had to stop using 2 pills and give 1 in order to make time. I figured it was partially my fault but now that I had over 4 refills and setup auto delivery’s that I never received the last that was supposed to go out was in August and it never happened. I’m beginning to realize they just don’t care. This is for prescribed meds that my dog NEEDS. I look at my order history and had it setup for every six months and had an order stuck in pending for months never got one. Then I saw my refills were about to expire in 2 weeks so I setup a order. They said they had to talk to the vet. Why I had a prescription on file that had 4 refills that expires in over two weeks. Normally this doesn’t make sense. So I email them. No response. I finally call by this time it’s been 2 weeks and now they tell me they need to get the vet to approve it cause they wasted time. So I get a call from the vet insisting I come in because they can’t do their job. So now it’s 2 days after I spoke to the vet and it’s still pending. I’m about to call AGAIN. To see where my dogs medications are. Horrible service. Inconsistent and no one cares about your dogs health. My dog can’t absorb her food without her medication. She got extremely sick when she was 1 and looses muscle and weight fast. But they don’t seem to care. I will be changing after this gets shipped and get a written script for someone more reliable who actually cares about my pet.

Placed an order on 12/2 for standard medication readily available at most stores (Sentinel). Was charged immediately, notified shortly afterward that they contacted my pets' vet. I then had to mail the prescription to EntirelyPets Pharmacy. A week later I received a notification that they had yet to receive my prescription to which I responded to check the mail. I then received a notification of my order for Sentinel for 2 dogs would need to be split because of lack of stock 12/19. It is now 12/30 of which my pets would take their medication and EntirelyPets has told me that the manufacturer is at fault and they are causing the delay in my product being shipped. I've never had this issue with another online pharmacy. Would hesitate to order from EntirelyPets again or if you were needing the medication in a timely manner. A shame that a company charges for a product they cannot ship. Seems sketchy to me. Just got off of the phone, and customer support said that it will still be a few weeks more. Update: 1/14/2020 I'm still waiting on half of my order of Sentinel. I've been contacted numerous times by a representative that was under the impression that my entire order was shipped. When trying to call the 800 number back and enter the extension, it immediately disconnects the line. (Tried multiple times) Had to contact the rep through email. Unfortunately for my pet, this company still has growing pains. Update: 1/28/2020 I've contacted support again to ask about my shipment, I've been told this is their highest priority. Still have NOT fulfilled my order. Update: 2/5/2020 Half of my order has still yet to be shipped. OVER 2 Months!!! They've went back to one of their original excuses that my prescription needs to be sent over. That's funny, because I sent over the 2 prescriptions and was told the same thing when I asked about shipment. It wasn't until I told them to check their mail that they shipped out 1/2 of my order and told me that the other would be shipped out when in stock.

Be very careful of this outfit. Customer service is horrible. They are unresponsive!

The worst experience in the animal pharmacy, they sell products that manufacturers no longer do, in their pharmacy they advertise them in existence and it is false, they charge their money and have the nerve to send you emails saying that when they have the product they send it to them. I do not recommend it, the worst experience.