EntirelyPetsReviews of entirelypets.com

I was charged and never received my order or refund. Called multiple times to cancel since they explained my order was backordered. It’s been 1 month since the order was placed. They’ve been holding my money still. Now I can’t get a hold of anyone. BEWARE OF THIS COMPANY.

placed an order and have still not got it (pending) tried to contact the company several times a day by phone, email, left messages on their website and still COULD NOT REACH ANYONE. Would not use them again

Go somewhere else! Something is going with this company. Paid for quick shipping but order was still listed as pending five days after. Called to cancel, on hold for over 30 minutes, they said they would cancel. Received "cancelled" order five days later. Called again to return, another 30+ minutes on hold, they said they would email me a shipping label. Three days later have still not received said label. Tried to call again but call failed to go through.

I dont trust this company. They never fulfilled my order and neither myself or my vet could reach them by email, live chat or phone for over a week. They had messages twice in one week that they were updating their site with a day in between where they were operating But I was on hold for 30 minutes and then cut off. I waited for 30 minutes to move from 45 in the chat line to 23. I couldn’t wait any longer. They never answered 3 emails. I just wanted to cancel my order in the event they eventually reached my vet. I told my vet not to approve but I was still trying to cancel out. I had to buy the meds elsewhere as I obviously could no longer wait for them. I dont know what kind of company this is but it doesn’t seem very legit to me at the very least its certainly not run professionally. Very very frustrated and angry

On 3/7/20 I placed an order for medicine for my fish, paying extra for rush shipping. As of 3/10/20 I began trying to contact customer service, never getting any kind of a response to multiple contact attempts. On 3/12/20 that order is still listed as "pending." Also on 3/12/20 the last fish in the aquarium died. Do not trust this company with the life of your pets.

I bought a lot online, but this company is by far the worst. Customer service or should I say no customer service is pretty bad. I had to call 6 time and had to wait over 30-45 minutes Per call just to get my prescription authorized. DON’T BUY FROM THIS COMPANY!

I would not recommend these people to anyone placed my order on March 4th and still have not heard anything from them. I hate these people. Have called and called and after an hour I hung up. WHERE is my ORDER

Read the other 1 star reviews, they are true. Placed an order for an in stock item and paid for 2 day shipping. My vet called me the same day and said they were contacted by Entirely Pets Pharmacy and approved the prescription. 4 days later my card was charged and order still listed as pending. Took me 3 days after this to get through to anyone at the company about the status of my order. Emails were unanswered, their 1-800 phone # was busy every time I called it, and I waited in a LONG queue for live chat half a dozen times only to be disconnected when my turn got close. I finally got a not busy signal on the phone number and waited on hold for 40 minutes before talking to anyone. They cancelled my still pending order with no questions, but the whole thing feels suspect. In the 3 days it took me to get ahold of anyone about cancelling my order I placed the same order on a different website and have a tracking number for the shipment of my pets prescription.