EntirelyPetsReviews of entirelypets.com

It has been a month and my order has not shipped!

This company only cares about making sales and they DO NOT BACK UP THE PRODUCTS THEY SELL!! I would recommend shopping elsewhere. I purchased breveto for my boxer dog, the same flea medicine I have used the entire 8 years she's been alive and never had an issue. This is the 1st time I've bought it from this company and it was worthless. I don't know if it was even a product or if it was a placebo, that's how badly it performed. After hours of trying to reach this company I finally do and I'm told tough luck. They tell me contact Merck because they won't honor their product. I can't imagine a company this size being more concerned with the 50 bucks they made off of me then about a customer's satisfaction! I have used many other pharmaceutical companies for many products over thre 30 years ive been a pet owner and they always backup their products. I am now out the purchase price of the medication and I'm going to have to invest in Star and who knows what else to clear the flees out of the house. I have never in all the years I've owned a pet had something like this happened. I will not be ordering from this company again and I recommend you look elsewhere as well

ZERO STARS! I have currently been on hold for almost an hour (for the 3rd time) I placed a $200 order 5 weeks ago and it has not shipped I have not received responses to any of my emails and I get nowhere on the phone. I would never recommend this site to anyone. Completely unreliable and unprofessional.

This is long, but BOTTOM LINE: EntirelyPets is beyond unprofessional and Do NOT use this company - ever! My products were way past when they said they would send them so I tried to contact them 4-5 times by email, no response, and then after 40 minutes on hold I was immediately hung up on. Because of the delay my cat went without needed medication for two weeks. I actually ended up having to order the items I needed through Chewy since I was not receiving them from EntirelyPets, so had to pay for items twice. Although Chewy was also on delay due to the pandemic, they got my products within the time they said they would, and well before my EntirelyPets order ever showed up. It was over a month before EntirelyPets, with no communication, finally sent my items, but still did not fulfill one of the items. During this time the full price, including the price for the unfulfilled item, was showing up in my Paypal account, but then it disappeared. I assumed once they sent the missing item it would reappear and I would be fully charged. Instead, even though I paid for my order, a customer service person told me that Entirely Pets apparently had an internal error with Paypal and credit card companies and lost over $200,000 in payments! Their response? They did not contact me once via mail, email or phone that they needed payment again, instead, they sent a threatening email notice to all affected customers, including me, stating that account is past due and to call to pay immediately or be sent to a third party collection agency! The collection email ended up in my spam account, so I was not even sure that it was legit, but when I confirmed it was I called and paid. However, that was botched too, because in their email notice they put the Sales Order number instead of the only Order Number customers are given in their accounts and via email that your order is coming, which is the Order ID #. So, more confusion before that was settled. Also, I find it unbelievable that due to EntirelyPets internal errors and mix-ups with finances that they would then handle it by sending threatening letters to people telling them they will be sent to collections, especially during these tough economic times due to the global coronavirus pandemic. Every step of the way, from my initial order to suddenly receiving a surprise threatening collection email, was extremely unprofessional. So, now I am keeping my promise I made to EntirelyPets here, which is to make others aware of the incompetence of their company and to tell people to never, ever, use EntirelyPets to buy their pet products. It is such a shame, too, because I first heard of them years ago when a non-profit rescue I volunteered with actually teamed up with them to receive a portion of the money for products bought by rescue members, and at that time they were a good company with good deals. I had not used them in five years, so I am not sure what happened during that time, but nothing good. Now, any savings you think you will get with the deals or coupons they send you is NOT worth the hassle, trust me. EntirelyPets either needs to get their act together or just go out of business, entirely, since they are not providing anyone with pets any type of professional service.

Do not use this company! I ordered some brewers yeast for my ducklings, some cat products and fish food its been nearly four weeks and they haven't even sent my order yet. I have tried to contact by phone and email but they have not responded. I wish i had read the reviews as it seems that this company is a scam. I am going to cancel my order through my credit card as i'm not waiting on hold for an hour. I have never had this problem with chewy, but unfortunately they didn't this specific product so i thought i'd give this company a try..... big mistake!

On my recent order, they got two out of three items wrong. They have been unresponsive on email, and hard to reach by phone. The person assigned to my case isn't answering his phone or email. Very disappointing.

This company is an absolute scam. I wish I had read the reviews first. My cat requires a special food and my usual company was out of it so I called Entirely Pets. Amazingly, someone answered the phone immediately. (Well that has never happened again!) He asked me the size I wanted, etc. and then happily took my credit card number. THEN, he tells me that the product may not be available and I will need to call back on Monday and find out. Of course, when I called back, i was put on hold for over an hour and finally, disgusted, I gave up. I called my credit card company and EP had already charged me for the order but I have not received any notice of shipment. I cannot get in touch with anyone! This is so frustrating! So tomorrow I call and dispute the payment. DO NOT USE THIS BOGUS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! If I could give a negative review I would.

Actually zero stars. Worst Pharmacy I have ever dealt with. I have been dealing with veterinarians and pharmacy for 20 years and this is the worst. They sent out a collection letter without sending us a bill when they had erroneously sent us a 100 day refill 40 days after sending the original bottle of 100 doses. When i went in to pay for it there was not way to do so, because I originally paid with paypal. The letter they sent said they had tried numerous times to get a hold of us in writing. We received no correspondence whatsoever. They threatened us with collection action. We have tried calling. At first we were on hold for lengthy periods of half hours at a time, for every call. I sent them email, no response what so ever. I called the number at the bottom of the threatening letter, left messages, no response whatsoever. This company is garbage.