EntirelyPetsReviews of entirelypets.com

If you are in any hurry at all for your medication, DO NOT ORDER FROM THIS COMPANY! I placed an order 2 weeks ago and paid extra for express shipping because I needed the medication quickly. After sending 3 unanswered emails, I sat on hold for over an hour before finally speaking to a customer service representative who told me that they had called and sent a fax to my vet's office and they hadn't responded. This sounded odd to me because my vet's office is very responsive and knew the urgency. So, I went to my vet's office myself. They had not heard from anyone, as I expected, so they called and left a message for the pharmacy (that was the only option). It has now been 4 days since that and I'm still being told that my order is processing. I have had to spend over $300 at a local Walgreens to obtain medication for my dog to take while I wait for my shipment from Entirely Pets. This company is awful.

I placed an order back in April and still have not received it. I have emailed and tried calling. No email reply and very long wait time on the phone. I will be contacting my credit card company to dispute the charge.

Please do not patronize this site. THEY ARE HORRIBLE and you will be sorry. It took them 4 weeks to deliver some meds and during that period they did not reply to my emails. After finally getting through on the phone they said my order would ship the next day. After waiting, I cancelled my order. Two weeks later I get an email saying they were sending. Just got off the phone with a very rude woman who tells me to just drop it off at the post office because they don't supply return airbills. What a terrible company.

DO NOT ORDER ANYTHING FROM THIS COMPANY! 1. VET INFO GIVEN..3X..TO 3 DIFFERENT CS REPS...WHEN AFTER 45 MINUTES THEY FINALLY ANSWER THE CALL...STILL CLAIMED THEY DID NOT RECEIVE FAX NUMBER 2. THEY DON'T ANSWER THE PHONE, ALWAYS A HIGH VOLUME CALL TIME..OR RETURN EMAILS THE DISCOUNTS ADVERTISED ARE NOT WORTH THE AGGRAVATION WITH THIS COMPANY THAT SHOULD NOT BE IN BUSINESS!!!

Absolutely DO NOT order from Entirely Pets. You will be waiting for weeks and no one will call you. After you wait on hold for 45 minutes, they will tell you that they couldn't fax your vet because the number wasn't supplied - except that their system automatically selected the vet with the included info in the profile, and I couldn't update it. While you're on the phone, they Google the number and fax the prescription. You think all is well and that it will ship, and wait another week, and still nothing. So you call your vet and the vet tells you they approved the prescription a week before, but because you know to ask a lot of questions, you find out that Entirely Pets only sent 1 of 2 prescription requests, and the vet has no requests for the other medication you've ordered. So you call Entirely Pets again, and after waiting for 30 min this time, the customer service rep tells you that the vet only sent the one prescription, to which you reply no, it's because Entirely Pets never sent the other request, so they resend it. You call your vet back again and say they should have just received another request. Guess what? It turns out that the rx request for the 2nd item is just not on the form and Entirely Pets still has not sent the correct request. Outside of waiting on hold AGAIN (which is the only way to get a hold of anyone) for an obscene amount of time, your only recourse is to ask the vet to send an approval for any and all scripps you may order so you don't have to waste so much again. Or, better yet, never order from them again and go elsewhere. Additional note - the vet laughed when I told her which company was creating so much trouble, and she said this is the umpteenth time she'd had to deal with such challenges.

Don't waste your time. I wish I would have read the reviews prior to ordering. Everyone seems to be complaining about extended or lack of shipping on orders. That is exactly what I have experienced. I placed my order a month ago (4/27) and it never arrived. I received a confirmation, but never a follow up email as promised. I called them on (5/13) and waited on hold for 46 minutes only to speak w/ a customer service agent that took another 16 minutes to locate my order because of a so-called slow computer system. He apologized for the failure to ship the order and said that I would receive the order in 1-2 days. I live 50-miles away and its been 2-weeks since that day and still no delivery. I am currently waiting on hold again (5/26) 17-minutes in and no answer yet.

I wrote this review for EntirelyPets (at their request) with low stars. It doesn’t appear to have gone through, I ended up on a page that I can’t send. So here it is: The time it took to get to me was too long. I inquired by email with no response. I started to wonder about this company as I had never heard of them. So I read reviews online with many complaining, there were also good reviews. Finally I saw they had made a mailing label, which didn’t mean the post office had it. A couple days later it left the PO. Now I do understand because of Covid things are slower but it’s the no response that bothered me. The web site could have addressed it, an email could have been responded to and I would have accepted that but the silence made me worry that ordering from an unknown company was a mistake. For that reason I won’t order from them again. That’s too bad because in normal times they may be a good company. It’s the silence guys.....

Used Coupon Cabin and purchased required amount to use my 'super' coupon. Entirely Pets sent only part of my order. They backordered an inexpensive item I can get for $2 less at Walmart, which negated my coupon. Ordered April 9. Called after 3 weeks. Said wait 2 weeks for order. Nothing. My partial order was shipped in a baggy. Contacting Paypal regarding undelivered item. Poor, bad, crappy, dishonest.