EntirelyPetsReviews of entirelypets.com

Never got my order (from over 3 months ago) and my requests for a refund were ignored.

Wow, such poor customer service. My Vet only uses email to send RX. Entirely Pets lets you know in small print after purchasing to have Vet call their office. My Vet called several times and was not offered a voice message and was put on hold for over 20 minutes. Finally, 3rd call after 30" minute hold time she was put through and RX order is given. I then received an email stating that my order had not been received 5 days later. I called and had to wait for 20" on hold to speak to someone (do they only have 1 person working?) who insisted no call was ever made. I then asked if my Vet gave me the RX could I fax it in and she said no, it had to come from their office. Which doesn't even make sense as we all take our prescriptions to the pharmacies right? I know my vet will not want to waste her valuable time calling these incompetent people again so I canceled my order. It was only a $10.00 savings. And really I spent well over an hour on hold so my time is worth more than that. Costco had the same medication for almost the same price and no waiting. They deliver as well.

I wish I had read these reviews first. I ordered a prescription medication for my dog on May 27. I was told I needed to have my vet fax or call in the prescription. The charge showed pending on PayPal. My vet decided not to continue this medication, so I figured that was that. No prescription, no drug. Then I received an email saying the drug had been shipped WITH NO PRESCRIPTION! And my PayPal account has been charged. I've not received the drug, of course and have no use for it anyway. I emailed and received an autoreply saying it will take 2 weeks for them to get back to me. Nobody answers the phone. Terrible company.

I ordered almost 2 months ago. I received an order confirmation, but have received no feedback since. I have followed up requesting an update for the last few weeks, and I still have not received any feedback. Delays can be understood especially during these times, but the lack of communication is unacceptable. I’ve requested my order be cancelled and I will never return to order from this company. I also checked the website today to see if the product I ordered is on a back order, and it is actually on sale now and seems available. Very disappointed.

Ordered on May 8, 2020, and finally told a couple of weeks later it was back ordered. Website should have indicated it was out of the stock. Now their phone number doesn't work. Have they gone out of business? I have submitted a dispute with my credit card and will contact BBB. What I ordered could be sent instead of two 6 month boxes, as three 4 month boxes. But without ability to call them, I hate having lost $88.

I received 3 wrong items on a March order. I've called multiple times trying to get a return label, but didn't get one until I called again today. I replied to the email, and asked Jaime if he could mail the label as, I don't have printer, and was told no. I asked when I could expect the correct items to arrive, and was told that he didn't know. They just lost a long time customer.

Worst pet supply company online or anywhere else. The products and pricing are good IF you ever get your order. I learned a long time ago to order prescription items elsewhere (Chewy.com) because EntirelyPets can never seem to get the authorizations or order right and so you end up cancelling the order and as for non essential items if you need them within 3-4 weeks you need order elsewhere also. They have the worst order fulfillment and shipping in the industry. I have gotten so frustrated that I won't order from them anymore.

Two weeks later and only an email “part” of my order will be filled ... still haven’t received that or a refund and zero communication. I’ll stick to Chewy.com from now on