EntirelyPetsReviews of entirelypets.com

I have decided to shop elsewhere for the much needed heart medication I give to my Yorkie Dachshund mix. Entirely Pets wants a little over $90.00 for a 60 ml bottle. However, when I received my last purchase I did not check the box. My Bad. I bought the medicine in good faith, having purchased this med from them before, so I opened the bottle and dispensed the medication to my pet. This was in April, and it wasn’t until the beginning of July that I happened to notice the box had an Expiration Date of July 2020. Again, My Bad. Entirely Pets would not take the medicine back because I opened the bottle. I quote: “There is nothing further that we can do for you. You will need to pay for another bottle or we won't be sending another one to you." The man I spoke to prior to this notification was extremely rude. He repeatedly spoke over me and hung up on me mid sentence. What were they going to do with the bottle? Send it back to the manufacturer and demand a refund. I did make a mistake in not checking the box when I first got it; but so did Entirely Pets. Why didn’t the pharmacist at Entirely Pets check the expiration date on the box when they filled the RX. They have my dogs information. My dog only weighs 10 pounds. Common sense dictates that I couldn’t possibly use all this medication in 3 months. And I couldn't keep giving it to her. After researching the Internet I found that it is dangerous to give this type of medicine to a pet after the expiration date. I understand FDA regulations and the policies put forth by Entirely Pets as they told me them repeatedly when I tried to explain my position. This wasn’t the issue. The issue was that they sold me a bottle of medication in April that expired some three month later. They sold me a bottle that was getting ready to expire and this wasn’t right. Entirely Pets should have stood for the customer. I have decided to shop elsewhere for this medication and after this incident I will also shop elsewhere for any other medication I was getting at Entirely Pets. I did find through another pet RX site the same medicine by the same manufacturer, 60 ml for around 60.00. Guess where I’m shopping now. And the bottle this new company sold me in July doesn’t expire until January 2021. You know, I would have stayed with Entirely Pets, paid the amount listed if they would only have put the customer first and made this right.

They promise a 3 day processing time but its more like 2 weeks if not longer. The first time I ordered from them they lied about sending vet verification and my vet not responding. After calling them non stop, I finally said cancel my order after more than 2 weeks of not mailing my meds. When I cancelled, they mailed them out. Since they have good prices I decided to try them one more time with a refill thinking it would be much faster. Nope, same thing, promise a 3 day processing, its now 10 days and the medication has not shipped, even though the last 2 times I called they promised it was being shipped that day. I finally cancelled the order. They charge for shipping, when you take that into consideration, it cost the same as getting it from the vet ( meds cost over $90). I would not recommend them, just a big headache dealing with them, not worth the few buck you save.

After waiting for 2 weeks and still had not receive shipping confirmation or any contact at all I called and nothing has been shipped they gave me some story about two of the products were on backorder but yet the site took the order saying they had them saying I would receive them in 3 to 7 days. I should have read other reviews like someone else said do not deal with these people they are the worst but of course my card was charged upon placing the order all you'll get it back in a day or two I wonder if that's about like them saying I w8ould get my order in 3 to 7 days. Thanks

We placed order on Tuesday with the highest express shipping , our vets confirmed all prescriptions on Wednesday. I called this company on Thursday- after waiting on hold, a very uncustomer- friendly person told me that the soonest my pets medication would be sent in Monday and no guarantee it would be sent overnight- it could arrive on Wednesday at the soonest! Tons of excuses but no care for my pet’s health! First- don’t be ripped off on their pretend express shipping. Second- please order only if you don’t care when your pets medication arrives. Awful experience. DO NOT RECOMMEND!

I placed an order back in April and after calling and emails since they have not gotten back to me. This is a real crap businesss. Nothing but scam artists taking peoples money. They have a number you can call but no one ever answers. Dont order from here!

No response from this company since May 11th. On July 2nd I called them to cancel my auto-ship order. I've also contacted them via email, FB, IG, Twitter. They post on social media all day, but can't respond to a single customer service request.

I have to do their job for them. Call my vet several times to have them constantly refax authorization, call Entirely pets back - told several different things depending on who you talk to...they are never on the same page and just when I thought I ordered with PLENTY of time to not stress over my dog running out of his meds, they can't get their crap together. 2 weeks and they are still saying they haven't received the authorization from my vet when the other day someone said "oh i see it here we will send out your meds today". This company is a damn joke. Quick to take your money but twiddles their thumbs on making sure communication with the vet is completed. SAVE YOUR MONEY - go somewhere else.

Their price for Vetmedin (Pimobendan) is cheaper than other suppliers, but that means nothing if you never receive it. First their subscription software wasn't working. Then their payment software wasn't working. Then it was on back order. Then they lost the prescription approval from the vet. Poor communication on top of everything else has made my experience with them an awful one. After a month and still no guarantee that it would arrive anytime soon, I cancelled the order. On the plus side, they do respond to telephone calls; just don't email them, because they don't respond to emails.