EntirelyPetsReviews of entirelypets.com

Miserable company to do business with, they will charge your account, not ship and not respond to enquiries. I use Paypal, who is in process of retrieving my money as they will chargeback the purchase since these lunkheads wouldn't respond to the Paypal case either. Plenty of other great companies like WalmartPetRx.

Worst pet medication store ever, and I will tell everyone I know about this experience. Ordered Apoquel on 12/13...over one month ago, for my dog who NEEDED it. This company continually blamed the postal service although my order was still in their city and state 22 days later - now they claim its delivered and I don't have it. They have not answered any of my emails since 12/27. Sadly, THEY DO NOT CARE about our pets! I highly recommend Chewy.com and will use them from now on for all my pet care food and medication. I only tried Entirely Pets due to a coupon, but never, EVER again. Also, they very rarely respond to emails. If you love your pet, shop elsewhere and spare yourself this terrible experience!

Do not buy anything, they will take your money, never ship the product, and never respond to you. Customer service is terrible.

Ordered from their website January 2021. Five days later sent them an email asking when it would ship. They said it was on backorder and they didn't know when it would ship. Website shows in stock. Took my money and was never going to notify me. Sending complaint to BBB. AVOID!!!

Order placed and never went out. Charged Paypal immediately even though the items were out of stock. I called twice to be told they would be shipped by certain date but they were not. I called AGAIN to find out items still out of stock about a month later. I asked to please cancel order and REFUND me. They said they would; but never refunded. I had to file complaint with Paypal and am still waiting on refund. Do not order from them as they won't even refund you when their items are out of stock.

This Company did NOT want to pay my return order back. Dont buy here please

Liars. Do not order from them because it will take forever for meds to get there. Ordered on 12/18/20. After 3 phone calls was promised it will be shipped on 12/28/20. Then on 12/30/20. It’s 1/9/21 and it has been finally shipped. Still not sure when it will arrive. The dog has been in pain for a month now. SHAME ON THIS COMPANY. Obviously, Shipping is a problem because they don’t have the meds in stock and don’t let you know so you can order from another place. They just take your money and make you wait until they are good and ready. NEVER AGAIN will I order from them. Try ALLIVET. The order was shipped the next morning after I placed the order

I made a purchase with a discount code EntirelyPets offered and a $10 gift card. During check out, there were 2 fields for discount code and/or gift card #. After I entered them, the checkout page was updated to reflect the correct total. However, my real charge was NOT the same as what was shown on the checkout page -- the $10 gift card was not counted. I chatted with their agents twice, sending them the screen shots of the checkout page, but was told there is nothing they can do because they "can" only "honor" 1 discount. First of all, why is a gift card considered as "discount" is beyond me. Second, there should not be 2 fields offered if only one will be accepted. Definitely they should not have "accepted" status. Third, which bothers me the most, why was I shown a total with both taken into calculation then charged a different amount? Fourth, even after I pointed out the errors of their system, there is still "nothing" they can do? Really? Please stop ripping your customers off and "honor" the price you gave during the checkout process.