EntirelyPetsReviews of entirelypets.com

I have ordered from them before. I just had to cancel my most recent order because they are so incredibly disorganized and non-responsive. If you email them, no one answers. They didn't even have what I needed in stock and the website said nothing about it, let me order it no problem. After a week they let me know it was out of stock and it would be two weeks. I finally called them today, still out of stock (it's been two weeks) and they have no idea when stuff is coming in. They also could not accept my emailed prescription and did not call my pet's vet, they said it wasn't on file. First, I've ordered from them before, so it should be on file. Second, the form you fill out, regardless if you're a returning customer, requires vet information. And EVERY time, the info you include in the form does not actually go to them. I found another online pet pharmacy (where the medication was cheaper by $20) that not only had everything in stock but their form works, they called the vet, and the medication has been shipped. That all happened in the span of two hours today. Why Entirely Pets can't get it together I have no idea. I'm only giving them two stars because their pet rewards are good.

Slow. Very. Lack 9f combination over delay in shipment or order processing.

This order didn't go as great as most of our Entirely Pets orders. I followed up twice to get updates on when our vaccines would arrive and received no response. Our "next day" delivery took 12 days! As I mentioned, usually customer service and shipping from Entirely Pets is great -- this one, and their lack of communication about the situation, wasn't up to their standards.

I placed an order over two months ago and it shipped part of it three weeks after I placed the order but I am still waiting for the rest. Two months later. I have emailed multiple times with no response and the items that have not yet shipped (two months later) are still available on the site. The order number was: SOHP261350. This used to be a good company but it has really declined and is borderline fraudulent.

Since I was wanting to get away from using chewy I decided to try entorely pets and ordered something with express shipping because I needed it within four or five days. 4 days after placing the order it still had not shipped so I called to find out the status and to see if I could have my money refunded if it had not been shipped. I was told the product I ordered was out of stock and it would be shipped as soon as they had it in their warehouse and they refused to cancel my order and refund my money claiming it was impossible to do because the order had already been processed. I paid for expedited shipping and it took an entire week / 7 days to receive it when I could have ordered it from chewy and received it in two days. Not to mention when I called their customer service the woman was incredibly rude. Raising her voice and Snapping at me and behaving like a petulant child when I asked if I could cancel my order and get my money refunded so I could order it elsewhere. They have a lot to learn about customer service and have lost a customer for life. I'll stick with Chewy.

I have ordered collars from them in the past with no problems but lately their customer service has been terrible.The first two collars I ordered this year I hadn't heard from them in almost a month since I had ordered the collars so I was checking to make sure there was not any problems with my card.The woman on the other end yelled at me and told me I had a attitude and that it was only 7:30 in the morning okay I did not feel I had a attitude but finally got my collars.Today I get a package in the mail with a collar I didn't order.I look at my bank acct and they charged me on march 22.So I call the company explain what has happened and she once again tells me I have a attitude and tells me she can not help me with out a customer order once again I explain I didn't order it she tells me to look for the invoice in the package I tell her there is none.She accuses me of lying.I ask to talk to a manager 3 times because she keeps telling she can not help me.i finally gave up and called my bank.I don't think I will be ordering with them any more.

I'm happy with the products, but a total fail on customer service. I emailed three times regarding a billing question and not once got a response. Took four days from the time they printed my shipping label to be actually taken to the post office. Could live with that, but no response after three emails is a deal breaker. Especially concerning 15% discount not applied to a moderately pricey purchase for a po' folk like me. Will shop elsewhere from now on.

Product was back-ordered but I wasn't notified and there wasn't any warning when I placed my order. At least it was delivered in 2 days instead of 2 weeks.