EntirelyPetsReviews of entirelypets.com

EPIC FAIL! On 2/4/21, I placed this order. On 2/5, I mailed a paper prescription to the address specified (vet won't fax). On 2/11, I called and lines were busy so left a voice message. On 2/18 I called and reached a rep, who said it was before 9am PST so the pharmacy was not open. He promised that someone would call and/or email me by the end of the day on 2/18. Since then I have received ZERO communications on the status - nothing. No email, no call back, no apology, no explanation. And no medicine for the dog. The order has still not even shipped. On 2/20 I called and spoke with CSR rep "Payal" and cancelled the order. She sent me an automated message cancelling order 1150173. That is NOT the order number that was given to me! I gave her the correct order number, I don't know why the cancellation email came for a different order number. All told I wasted: 1. The time to place the order and (snail) mail the prescription to you. 2. The time it took me to follow up on 2/10 and 2/18. 3. The time it took me to call today 2/20 to discuss this with Payal and cancel the order. 4. The time it will take me to call the vet, to drive to the vet to get yet ANOTHER paper script to replace the one I sent to you. 5. The time it will take for me to start all over again ordering from another pharmacy. 6. The time I will need to wait for a new order to come to me from a more reliable pharmacy. 7. The time it took for me to write to you and tell you about this dismal situation. This was an epic fail on so many levels. Please be sure to cancel order W-255668 as I requested today via phone conversation with Payal @ 800-738-7209 at 12:29 pm.

*Update* - 2 weeks have passed since I wrote this review. Still haven’t received the product. Still haven’t been contacted by the company. Seriously, they’re the worst. Wish I would’ve read these reviews before placing my order. Placed an order on 2/5/21 for 3 items. As of 2/13 the order hadn’t been shipped, so I called to check on it. Was told that 1 of the items, Sure Grow, had been back ordered BUT THEY JUST GOT IT IN and it will ship to me on Monday (warehouse closes for the weekend). Got an email today, 2/20/21, that my order partially shipped. What item wasn’t shipped? The Sure Grow! Just called customer service & was told Sure Grow is back ordered, so the 1st customer service rep lied to me. They had not just gotten it in. I’m supposed to get a call back from the warehouse manager Monday morning. I won’t hold my breath.

i thought this was going to be a good place to get my dog's meds .. i was wrong ....put a order in on 2/12/21 now 2/16/21 told me i would get my order in 2-4 days so i called then 2/16/21 at around 7pm i asked they why my order was still pending.. he told me it takes time .. then i asked why did i have 2 orders when i place 1 and he stated he could not the 2nd order by now i am getting p-off more yelling with the 2 of us and not no where . so i reported my card lost bec they still not taking any money from me .. will pay the $60 on amazon

Placed an order for dog treats, saying they would be received in 4 to 5 days. They took my money. After 2 months and numerous emails they are telling me my "dog treats" are back ordered. Really, it would have been nice to know 2 months ago when I placed the order. They took my money and never bothered to let me now I would not receive my order.

If I could review them less than one star I would. I did an online order for one of my pet's, they sent a fax to my veterinarian and my veterinarian sent it back promptly in the same day. They swear up and down they didn't get the fax and said he called them. My vet showed me the received fax confirmation and didn't receive any call. These people were as helpful and a wet paper bag. I wouldn't use them again if they were the last people to get the meds from. Worst company I have EVER dealt with. GO ANYWHERE BUT HERE.

I placed an order on 1/23/21 for Previcox. My vet sent in RX on 1/26/21. I called to verify. A week later I noticed the the order was not processed. Called and was told that they had the vet RX and the order would be processed. Called again on 2/3/21 and found out still not processed, but would send next day mail. A day later received an e-mail that the item was on back order (11 days after the order). Asked if they would honor the price and send different packing size that was equal to the order - was told that they would not do that. Cancelled the order and will never order or recommend.

I ordered a product and used PayPal. Thank God. Apparently it was on back order which I found out when I inquired about it. They said it would be a week or two. I waited but received no product or shipping info. When asked again they said still on back order and I could cancel with a refund. I told them to cancel it. I received no refund from them. When I emailed they stated they were having problems and I would get the refund in the week. Still no refund. I emailed again and no refund. I had to escalate the problem with PayPal to finally get me refund over a month and a half after ordering.

If I could leave ZERO stars, I would. Simple order on 12/3/20. 6 bags of common biscuits. When the shipment didn't arrive in 10 days, I checked my account with them, and the order had not even been processed yet! Repeated emails, with either no response, or vague responses. My last email with them was quite curt, then received a text asking if I had received my order. Are they kidding? it said to reply "1" if I had, and if I hadn't received my order, "just wait". Escalated to PayPal, they didn't respond to PayPal either, and my funds were refunded today. RUN FROM THIS COMPANY