EntirelyPetsReviews of entirelypets.com

I ordered a product on Sunday 2/14 that I needed by the following weekend 2/20 or 2/21. Paid extra for expedited shipping. Should have arrived Thursday 2/18 or Friday 2/19. When I checked order status on Thursday 2/18, it showed the order as still processing! I called and was told the item was backordered, which put my in a bind, and I cancelled the order on that date. I sent a confirmatory e-mail of the cancellation. NO refund to my card and the item arrived on 3/8, long after I no longer needed it! I have shopped here for many years successfully, but I am done using this seller now.

This company in on the edge of fraudulent. Never order from them. I ordered about $300 of flea treatments for our rescue over two weeks ago. They charged our account immediately. To date no product, no update, no shipping confirmation. Have called a dozen times on different days at different times. No one ever answers the phone - the line just finally hangs up. We left messages several times to "save our place in the que" and noone ever calls back. That's a joke. Sent emails, no one responds. If this company is willing to steal from a nonprofit trying to save homeless animals, it will steal from you to. No ethics, no customer service here. AVOID at all costs. Wish we had.

I Had to buy a No Flap Ear Wrap for our dog who had major surgery on his face. This company was supposed to ship in 4-8 days. I called them after 6 days, because I never rec’d notice that it shipped. Well they had not even gotten it from their own warehouse yet. We finally received 16 days after ordering. Unacceptable.

Zero star！！！ Place order for two times last month And i get nothing until now！ Never reply any mailsss n callssss！！！ Cant cancel the order！！ Rubbish company！！！

Took my money and never sent product. Doesn’t return phone calls or emails and will not refund me!

Wow, I also wish I had read these reviews before placing my order. In early Feb I ordered over $400 worth of expensive supplements my vet recommended for my elderly dog whose kidneys are beginning to fail. The only reason I chose this company was because they claimed to have Dasuquin in stock, and that was something the vet had suggested as well. For some reason, Dasuquin seemed to be on back order everywhere except Entirely Pets, who claimed it was in stock. After processing my payment for it, they told me it was back ordered but supposed to arrive within a week and be shipped to me. That communication was now 3 weeks ago and I’ve never received the product, nor will anyone answer my emails to find out the status. Claiming a product is in stock when it isn’t, and then taking payment for it anyway, seems like fraud to me. I’m also missing a bottle of Azodyl kidney supplement. This is even more maddening as I discovered elsewhere, days after ordering it, that it has to be kept cold & shipped overnight or 2 day express at most. I am 90% certain this info was NOT on the product page the day I ordered it. In fact, all the normal mail options as any other product were offered as choices, so I just selected regular mail. Why would you offer a shipping choice specific to a product, that ruins that product’s efficacy??? I went back to check the product page again, and now in big red letters there is a notice that it has to be shipped express. I’m pretty sure that was not there before. But I really needed it for my dog and need it to work, so I reordered the product & paid $35 for 2 day shipping. It arrived late the 3rd day, so I asked for a shipping refund since they promised one if it didn’t arrive on time. (I lost a whole day when I badly needed to be doing other things, just waiting at home for the package not to arrive.) They agreed to refund the $35, but I’ve still never received it, or the Dasuquin, or the *original* bottle of Azodyl that was sent thru regular mail, though they processed payment for these items. I’m out about $235 at the moment. And now they are just ignoring my emails. I don’t usually write reviews but I bought these items to try to make my dog’s final months as comfortable as I possibly can. I’m happy to update this review if they make things right, but for a place that claims to be concerned with pets to do business this way is appalling.

If I could give them 0 stars I would! I ordered from them because emu dog needed an ear wrap for an aural hematoma... it took a while to even arrive (wasn’t even needed anymore) and also it didn’t fit. So after receiving confirmation that if I returned the item (and paid return shipping) I would receive a refund. So, the next day I sent it back and received confirmation that they received the package. I waited about a week and still no refund. I love-chatted 2 separate people who acted like I never sent them the item back. They changed their story once I sent them screenshots of the USPS tracking. So, after that I waited another week, still no refund like promised (live-chat said 3-5days). So after talking to about 4 people on the phone and being told different (longer) times to expect my refund it has almost been a month since they received the package and no money back. I also can’t get any customer service rep on the phone to talk about this either. Pitiful customer service each time is a different lie as to why my money hasn’t been refunded.

I ordered flea and tick medication for my dogs. I received no notification that the meds were being shipped a week later. I gave them a call and confirmed everything was approved and would be shipped the next day. A week after that I only received 1 of the 4 medications I ordered but was charged for all 4. I had to call customer service 3 times to get through and when I did I was told unapologetically that they know nothing about the charge and that all they could do was send an email to accounting. I was appalled by the lack of concern and professionalism conveyed by this company. I have yet to receive a refund for their mistake.