EntirelyPetsReviews of entirelypets.com

When I made my order I informed them that my vet does not have Fax and they would have to call her. A couple days later I received a call from one of their representatives letting me know that my Vet had not responded to the multiple Fax they sent asking for verification of the Rx. I told him the Vet does not have fax and that he had to call and I had clearly stated that on my order. He said he would call her the next day. It has been 8 days since I originally placed my order and I've had several more emails from them letting me know that my Vet had not responded to their Fax and that they have tried to call. My Vet has let me know that they have not tried to call her. She sent me a copy of a written Rx on her letterhead that I emailed to them and they said it was not secure enough and they could not accept it. I finally had her call them and she left a message but no one has called her back. I made the order on 4/8 and it is now 4/23. My order is still listed as Pending. The charge on my credit card is also still pending so we'll see if they refund or take my money for a product I don't receive. UPDATE: Coincidence? Within hours of this review, I received a "backorder notification" for my order, apparently indicating that my order had been approved, but no other communication. While I appreciate that I'll evidently be getting the medication I ordered it really shouldn't be this hard so my 1 star review remains.

I ordered Ocuglo for my dog on 30th October 2020, paid 275 US Dollars and wait for it till today. And today is April 21th 2021! The package got lost between USA and Germany, but EntirelyPets does not care. No service, no refund.

I placed an order on 3/20 and it went on back order without a date when the items would be in stock. I was able to look at another seller site and they the same items I ordered in stock and delivered them to me in3 days. I canceled my order on 3/30 and as of 4/20, I still do not have my refund. I have called and emailed them several times and am not able to get any assistance. If anyone reads these reviews, I would be hesitant about ordering.

This store is a scam. I order $200+ Canine Dewormer from them, paid $50 for next day shipping. And it arrived after more than two weeks. I called them at which time they offered return for refund. But after I return the package, they never refund me. Don't buy from this store because it's not run by honest people.

I placed my initial order on 4/2/2021. Website says 4-8 days for delivery. When I hadn't heard/received anything by 4/10, I called Customer Service. I was informed that my order was pending since they didn't have enough in stock supply to fill my order. I had not received a phone call or email about any of this. I told the phone rep to just send out what they had in stock; she informed me that they don't ship on weekends and that my order would go out Monday, 4/12. When I hadn't received my order by Friday, 4/17, I called again. A rep named Mariah told me my order had shipped 4/12. We cancelled the rest of the unfilled order and I received my FIRST email from entirelypets on 4/17, while I was on the phone with Mariah. Fed Ex has sent TWO emails updating the date I'll receive my order; current eta is 4/19 (over two weeks and I STILL don't have my order)POOR COMMUNICATION AND VERY SLOW SHIPPING. I'll stick to Chewy and Pet Supplies Plus from now on.

Awful follow-up service. Placed order almost 2 months ago. Received half of my order. Called and was told they'd refund it back to me if out of stock or send item immediately. Neither happened. Emailed again, called again, emailed again, called again... and each time same response - yet NOTHING HAS HAPPENED. Next step is the Better Business Bureau. Save the time and frustration. Go to your vet for meds.

I placed an order on 1/5/21 as of 4/14/21 my order still has not shipped. Since receiving my initial invoice, I have not received any further communication without reaching out to EntirelyPets.com. Customer service has been contacted twice. The first time was approx a month after placing my order. During this conversation, I was told that the item was back-ordered and would automatically ship as soon as it was back in stock. When this happens, INFORM YOUR CUSTOMERS OF THIS RATHER THAN LEAVE THEM IN THE DARK. I completely understand that Covid has thrown off the logistics for essentially every supplier and fulfillment center. However, I checked back on the site and noticed that the product was back in stock. I immediately contacted customer service/support. I was told the item would ship out right away now that it was "finally" back in stock. The rep then proceeds to tell me that since placing my unfulfilled order 4 months ago for $80.99 the price had since increased to $123.74. My options were to pay the difference or cancel my order. I appreciate the "complimentary 15% off" but going forward, I'll take my business elsewhere.

The very WORST experience that I have EVER HAD! They don't know their right hand from their left. I had a problem with a RX and while on line with them to call the pharmacy, the pharmacy transfered the call to my vet then to me????????? I've been on backorder for over 4 months, was told it was in stock then I had nothing but problems trying to get to the bottom of this. Will NO BUY from this company every again and I suggest you not waste your time with them.