EntirelyPetsReviews of entirelypets.com

Ordered a 12 month supply of "stuffs" for my 4 dogs .. hefty order.. well they filled 1/3 of my order, charged me the full amount, claim they sent an email regarding the lower approved amounts (spoke to them 4 times still no email).. thats fine.. when asked why they charged full amount, claim my "refund" is with accounting.. and has been for 2 weeks.. I will return to ALLIVET regardless of price difference.. this company is a joke.. don't waste your time.. took a month for them to send 1/3 of my original order and playing games with my refund..

They used to be great for pet prescriptions, but now are absolutely terrible. I had been going to them for years and had nothing but great experiences. But about a year or so ago, something changed. I don't know what, but I started getting errors in prescription orders. Poor communciation. They would claim the vet never sent them authorization for our dog's medication and my vet would tell me they had. Yes, this could be a "He said/she said" situation, but I know my vet and after hearing this excuse and other screw-up, I believe my vet. I gave them one last chance and they screwed it up again. I advise everyone to stay away.

Be very cautious with this company. Almost a week after I placed my order, I called to follow-up as I had heard nothing - although I was charged. The response was they were out of stock. Would never have known unless I called. We are dealing with prescription items and this company having such a cavalier approach is disturbing.

Much like the other reviews I read here, I had a horrible experience and told them I would post a review detailing the entire history of my experience. They could have cared less. Not on any day could this company hold a candle to other companies, like Petsmart, Chewy and Petco. Chewy was out of Hills prescription diet food and I searched everywhere trying to find it. Entirely Pets advertised that as a first time customer, I would receive 15% off of the order and free shipping. I received neither. Their website was impossible to maneuver for a first time prescription order. So, I called the Company and placed the order via phone. Because it’s a prescription, the company had to receive permission from the veterinarian to issue the food (prescription). That took 3 days and I was the one who ended up having to have the vet call the company. After the order was placed and paid for, they told me the order would go out immediately. I called two days later to ensure the food was sent and they told me that it was en-route. There was an issue for future AutoShip fees. Apparently unlike other companies, they do not have free shipping. They said the order could take up to eight days with payment of over $20. for ship pin. So I scheduled the AutoShip every two weeks. Finally, nine days later, on a Saturday, I still had not received the dog food. I called the company and much to my dismay, they told me the order had not shipped and in order for it to ship I had to pay 70+ dollars for shipping. I think I could see the red fumes coming out of my head! First, I have an email address, which they also have. They did not send any email notification. They said they left a message on my cell phone. However I didn’t have any such message. First, No food, they charged my card and I had already paid for shipping, which they collected. What kind of company is this? In addition it took over five plus minutes for the customer service representative to tell me that the order was sitting there. At first, she told me there was no food in stock. After asking her repeatedly to look through the computer to see if it had shipped (since that’s what they previously told me) only then, did she see the order was held up because they wanted in excess of $70 to ship the food. I had the rep ask for a manager. Do you think there was any accommodation given? Absolutely not. I asked for a refund and told her to cancel my auto ship. I was also very clear that I would place a review online and pray that it would be seen by would-be customers. This company is a disgrace!

They have a very confusing process. I ordered heartworm med and cream for my dog's lesion. I put in another order but my Vet stated that they were supposed to send me refill. I called them to straighten things out, the Rep I spoke to stated that he cancelled the unnecessary order and put in the refill that I did not receive in the first place. 10 days afterwards, still no meds, when I called the pharmacy I was told "it will be shipped today" are you kidding me?!! meanwhile they already charged my credit card 10 days ago. I called my Vet and said that they approved the prescription 10 days ago. Now my dog's heartworm med is waay too late and his lesion warrants another trip to the Vet. My poor dog's health has to suffer because of these incompetent people. Never again.

Order never recieved pay pal refunded. Avoid at any cost

Placed an urgent order on a Thursday, paying $35 for Express shipping (1-2 days). Hearing nothing (no shipping info, update, etc.) by Saturday, I call customer service and am told Express 9nly goes out on Mon-Wed. So, i could have paid less for Priority and had it sent earlier/cheaper with the same expected delivery date. Then, I am told it is a new product and they won't have it in stock to start selling for "a couple weeks". That would have been good info to have when I was placing the order. "Short-handed" was the excuse. Well, all you did was take your problem and make it mine. I have enough of my own and don't need yours. This new customer will NOT be a repeat customer.

I wish I could give ZERO stars!!!!! I ordered liver medication for my 14 year old dog. I ordered with plenty of time so there would be no lapse on his coverage. I ordered for the first time from this awful company, I even paid extra for 2-3 day shipping. Today is day three, I received NO email, NO tracking, NOTHING! I just called to check on order. They told me it’s back ordered!! No date for delivery!!! Agent was clueless asked for a manager, he could have cared less, his name was Sean. No apologies no help, he actually hung up on me when I got upset….. They are careless, awful, disrespectful and ignorant. I will be posting on every site possible to let the world know how awful and careless they are!!!