Enterprise Car SalesReviews of enterprisecarsales.com

I brought a car from Enterprise on 2/4/21. I called them on 2/13/21 to let them know my brakes are squeaking really loud. The sales rep told me not worry about it because i have a year long warranty on it. She told me to take it to Nissan and they will fix it. Great news! ......... No,When i finally took it to Nissan they told me that it's not covered under my warranty, plus they ended up finding something else wrong with the car, which can be dangerous if i dont get it fixed. I called the Manager at Enterprise Car Sales in Lancaster, He basically told me that it was my problem because the mechanic didnt tell him when the problem started, so they are not helping me with the issue. I called the mechanic back and spoke with him twice and he said that he never said that to the manager. It is disappointing to me because i never had an issue with Enterprise until now and that i have to pay $800 out of pocket for a car i only had for a month.

Although the salesman seemed to be a nice fellow, what ib ultimately received was a bunch of trucks and gimmicks car salesman use only they have a different approach- they have cars listed on their site- I’ll call them bate cars because they are all really nice and priced right within your range! You decide on one for say 20 k they take your trade in and deposit say add up to. 7500 They ruin your credit and get you approved at a slightly higher rate because they have a kahootz type relationship. Here’s the hook Once your approved they come back and say oh that one was just sold! But let’s look at what wise we have And they find one for 23995 that’s4 k higher and knowing your approved they figure you will take it cause the payments might be 20 - 40 bucks difference. Ok they say hey let me check if that one if it’s available. That one turns out sold also ( they just sold it yesterday and they didn’t update yet) They do this game back and forth until they get you up around 10k higher and that ones available in fact they will have 2 of those now and most fall for it and leave with a car they never intended I’m spending that much on! I caught in and caught my salesman in a little white lie and then another white lord and then my antennas went up They had a 15k verified check and screwed meet around the last time I said no and asked for my cashiers check and they didn’t have it at the dealer I had to wait But they get you real impatient by prolonging the entire thing so you really want to just get the Damn car and get it over with and that is how they end up selling cars at 20% below new! Best advice go buy new you will get better interest rate and a brand new car that 200 different oriole didn’t beat up on! Engine wise oriole beat the heck out of these rentals it’s proven especially under 30 renters Believe me your gonna get bamboozled into buying a car with some car sales gimmick and the car has been used like a doorknob at Walmart

MURRAY KENTUCKY ENTERPRISE BOZOs. I made a reservation online for a VA appointment that I have that takes 3 months to get. When i got there my daughter left and i was stranded and they said all their vehicles were reserved for other people that made reservations earlier than i did. So now im carless stranded 100percent disabled Vet with no car to get to an appointment over an hour away from me drive time. PLEASE do not use this company

Null reservation cancel one hour before the checking without any clear explanation. Not possible to join by phone after

Since I keep getting the run around with talking to someone in charge. I purchase a 2019 Nissan Altima SR from Pennsauken NJ location on 7/28/20 they were awesome at the time of sale even the manager was very welcoming and very helpful. I drove the car off the lot loved it until the check engine light came on 40minutes later. I immediately called the location and Richard said he just put gas in it and maybe the cap might not be all the way on, so I went to the gas station filled up and the next day the light went off. (Thank Goodness) 8/1- I was driving around running errands and the check engine light came on again I call the location to see if I could obtain a service record to see it the car needed a tune-up or oil change. It was the end of day Saturday and Richard said he would send it Monday morning when that department opens but I can still make an appointment at Nissan or an ASE shop to get it looked at. I made an appointment with Nissan for Monday morning at 7am. 8/3-I was immediately informed I would be charged a DIAGNOSTIC FEE for looking at the car. I kept explaining it was under warranty and Enterprise never told me of a fee. I borrowed the money and the test was done. I needed a Grill Shutter which would be $224.00 not including labor. I asked for the keys and I headed towards enterprise Pennsauken, because this was not right. On the way to the location Richard emailed me asking am I sure it’s the check engine light and attached an “ENTERPRISE VEHICLE CERTIFICATION CHECKLIST” which was blank. No information about the history was on this attachment. When I arrived at the location I told Richard about the Fee I was charged, and he said he didn’t know about a fee and he would have sent me to one of his shops. Richard knows I live 40minutes away, so I went to the ASE shop he said I could go too. After He told me that I called all Shops in my area and they all charge for a diagnostic check when a light is on. I told Richard I haven’t even enjoyed this car yet because I keep having issues and he apologized but all he could tell me is I can go to a shop in the area. I asked for my money back and a refund for the Diagnostic test and all I received was $1,300 out $1,500 and he said they can’t refund me the $200 that I paid to Nissan. This is very unprofessional and very time consuming because I really wanted this car and to have to drive back to Pennsauken for the Manager (Jennifer) not to even come out of the office to try to help with situation was even worst. Richard had to keep going in and talking to her. I have always heard great things about purchasing a car from Enterprise, but this was my worst car buying experience this far. And for the fact that I am getting the run around when calling the sales corporate office is ridiculous. I had the car for 6 days and I can’t even get the respect of a phone call back

Left my personal vehicle where employee told me at Enterprise Joplin Missouri upon arriving car missing I called to report stolen only to find it was towed as they dont own the parking. NOW the towing company wont release without verification from my note holder to release. Please read and dont fall victim to this scam.

Well, I have to say that being deceived for a sale is really disappointing. I found myself very unfortunately having to purchase a vehicle in an emergency situation so emotions ran high and logic was out the window, so naturally I didn't spend alot of time shopping for the best choice. I left most of the work in sales rep hands due to super distressing matters on the home front. I was sure I wanted a certain vehicle, but then that vehicle was sold out (or was it??) come time to close the sale with $0 deposit. The rep told me "no worries you can trade your newly purchased vehicle later for a new another one in three months. We will simply buy it back." Well, suffice to say I could hardly wait for the 3 months to be up....timely loan payments...awesome credit...yeepee..the works. However, to be honest, had I known that there was no way that Enterprise would allow me to trade the vehicle without a $5000 deposit (interest on current loan), I would have returned the vehicle pronto within buyer's remorse period. Now I have to either come up with $5000 to get the vehicle I want or be stuck with the one I have for the next 6 years. The rep worked many years with Enterprise and shows very many workplace awards, so he had to have known that the chances were slim of me exchanging the vehicle I just bought from them without very massive expense. Very deceitful. If you gonna get a vehicle from Enterprise BE VERY SURE that its the vehicle you can stay in for the half a decade or be prepared to pay up front the interests on the old trade in as well as the interest on the new car. Cunning and what goes around comes around. You just don't take advantage of people this way. Hope you all have a long and "satisfying" career doing what you do on a daily. Lesson learned! Morale: Warren car sales pros will go as far as lying to you (nondisclosure if also lying) and be extremely nice to you (pick up you up from home to close a sale) and totally not return your calls after running your credit based on deliberately partial info...leaving you calling back and forth for a response. So sad. But lesson learned. Still have life and love. Wow!

Valdosta Ga. Had a rental approve by Contract from Allstate insurance company. Enterprise did not have an economic car available so at first refused to upgrade per contract obligation. Finally after manager spoke to insurance company and agreed to the Contract I got a car. Very unprofessional attitude from front desk clerk's. A Contract agreement is what it says. HEADACHE FOR SURE.