Enterprise Car SalesReviews of enterprisecarsales.com

Attempted to make a purchase. Was told that two other people had appointments to look at the car before me, but I would be next in line. I guess I made a mistake in disclosing that I would be paying cash. I got a call that I was next in line and an appointment was made. About an hour before my appointment, the salesperson sent me a text to tell me that someone was "probably" going to be buying the car. When I questioned how this could be, the salesperson starting telling me that they don't go by who is next in line. I assume the salesperson was interested in getting the commission off the financing for the other buyer. I will NOT have anything further to do with Enterprise and advise others against doing business with them.

We purchased our car from ENTERPRISE EL PASO and were promised a second/replacement key. ZERO response from them. We have made numerous attempts to have them fulfill and Honor their commitment to us, but keep getting the "runaround" or no response at all. Total disappointment with this company. They have absolutely no regard for service after the sale!

Salesman, Paul, was great. He was very informative and helpful. I bought the car with issues the manager, Malcolm knew about. It had a bad tire and bad key hub plus a quarter of a tank of gas. I was informed they would take care of it and I made an early appointment to go on because I had scheduled a mechanic for the following afternoon since I was driving out of town in two days for Thanksgiving. I was within the seven days trial period. I brought the car in. They gave me a rental and informed me the car would not be ready for two days! Just to fix a flat and replace key. I had to cancel the mechanic and put of town trip. I received the car two days later with no change in the condition. The metal key had been removed from one hub to the other and still did not work. They put air in the tire and white handprints on the passenger door. That took two days. I have an extended warrantee. Noone has called or apologized. I'm glad this happened to me before my sister bought a car there. This may not happen at all locations because most have good reviews. I believe this is a management problem that head quarters needs to address. This location is in Houston off of I45 north. I still have a key that doesn't work, I took my car to discount tire to fix the flat. I missed my trip. I don't trust that location so I will be going to the mazda dealership.

J’ai loué sur internet 1 mois avant de prendre une voiture 7 places au départ de aéroport de bordeaux Arrive sur site il n’y avait pas la voiture demandée à la place j’ai eu un Ford transit 9 places ,pas de possibilité de discuter le manager de l’agence pas professionnel pas de solution autre que d’annuler la réservation, il savait bien que je ne le ferai pas puisque j’avais 3 enfants en bas âge. De plus il vous prenne des franchises absolument hors de prix 2500€ si vous ramener la voiture abîmé pour éviter les franchises vous devez payer 30€ de supplément par jour J’ai écrit sur le site entreprise pour dénoncer l’agissement du manager de l’agence de l’aéroport de bordeaux bien sûr aucune réponse ou excuses Bref Fuyez cette enseigne

Enterprise, Andover. Booked a car weeks in advance to allow my vehicle to be repaired, the morning of collection I receive a call 1 hour before collecting that they do not have a car until later in the day. This then caused a knock on affect to all previously planned appointments that day to little concern to the member of staff. On arrival the car provided was unfortunately not suitable for my families requirements, no other car was offered. Unprofessional staff member was more interested in her own mobile phone same staff member as previously mentioned. Left enterprise and had to collect own vehicle from repair garage to then rebook at a later date.

This was my first time buying a car from anywhere other than a dealership, and so far it’s been a very disappointing experience. I have only had the 2019 vehicle for 2 months( purchased May 26, 2023), and already have had a dead battery, which I was eventually reimbursed for, but now there’s an electrical malfunction that is most likely not covered under the limited warranty. The dealership has been unable to get thru to a Assurant to even verify if the parts are covered. I spoke with “ Manager” Amir today and asked about adding an extended warranty because I was told I could add it later by the salesperson. Now I’m being told I had to add it within 30 days. When I explained to Amir the issues I’ve had with the car his response was simply that’s why I should have gotten the extended warranty at the time of purchase. I understand that the car is not a new car, but I would have at least expected a little empathy, which when you’re in business goes a long way.

Absolute dreadful company DO NOT TRUST! Booked a car 2 months ago and just 2 days before I go and collect called me and said there is no cars left due to Easter holidays so they are unable to provide me with a car. Absolutely stuffed as destroyed my holidays. Thank you Enterprise for being an absolute joke.

They are a joke. I wish I had read the reviews before I gave them my money to transfer a car from one lot to another. I paid $305 to have a car I was interested in buy from the Enterprise in Fredericksburg Va to their lot in Newport News Virginia. It’s less than a 2 hour drive but It’s been 2 weeks and they cannot deliver the car. I get one excuse after another and none of them make sense. I was reminded today that they have 21 days to deliver the car. I didn’t think a 2 hour drive would turn into 21 days or I would never have paid for the transfer. Now I’m wondering what is wrong with the car. Is that the reason for the delay? It was advertised as a one owner car with no accidents. Now I’m not so sure. I feel like I’ve been conned. Deal with them at your own risk. You have been warned.