Enterprise Car SalesReviews of enterprisecarsales.com

Terrible service. I looked at a car online, and got an email telling me to go to the Allentown location. See email clipped below. But when I went there, they told me the car was in Wayne, NJ. The rep Elisa was incompetent, claiming she called me but never did (called ID does not lie). The manager was rude and disrespectful, telling me it was my fault to go to the wrong location. But, he was the one at fault for the location given to me was Allentown. Horrible people, horrible service.

The Issue I purchased a car in desperate need to help transport my mother to and from medical appointments, only to find out that the company is a predatory lender who preys on vulnerable individuals with compromised credit. This company's deceitful practices have left me, and countless others, in a state of financial despair, stripping away not only our hard-earned money but our dignity and security in the process. Predatory lending is a deeply unethical practice that targets individuals when they are at their most vulnerable. These lenders exploit people with poor credit ratings, often offering loans with exorbitant interest rates and unfavorable terms, trapping individuals in cycles of debt that they struggle to escape. This practice disproportionately affects low-income families, minorities, and the elderly, who may not have the financial literacy or resources to defend themselves against such operations.

I was dismissed and ghosted for exercising caution on a no-obligation transfer and expressing interest in a different (higher priced) vehicle I was willing to pay for, which also involved transfer fees. I was told I had "cost the company money." (Auth Road, Camp Springs/Suitland, MD) For a brand that promotes “people first," my experience revealed quite the opposite. Actions speak louder than mission statements, and these people showed me exactly where I stood as a customer, senior, and disabled veteran.

I bought a 2021 Nissan Kicks from the enterprise car sales in San Leandro California. July makes 1 year that I purchased my yesterday. Two days ago my car died in the middle of the street! Come to find out from the mechanic the transmission went out on the car along with along with many other lights. If this car was inspected by Enterprise how could this happen? They pushed hard for me to get an extended warranty with Assurant! They literally took all day to decide if they would fix my car! Finally approved fixing it, said they would give me a rental a rental car for 4 days. When I got to enterprise assurant was only covering me for two days! 😡 I pay them every month and now that I need assistance they put a loop whole in the contract so they don’t have to cover paying my car until it’s finished! I will buy another car from enterprise and be Careful with the extended warranty! It has a bunch of loop wholes. Don’t trust enterprise cars! When I called enterprise they wanted nothing to do with it! They got the money from the sale and they move on!! Beyond disappointed.

I used to be an employee of Enterprise. I was fed lies about how great and well taken care of the cars are at Car Sales. I had the worst experience I have ever had buying a used car. This entire experience was an absolute nightmare and the attitude that I encountered from the employees at Car Sales in Albuquerque, NM was incredibly inappropriate. If they would have shown some sympathy for my situation it would have helped, they made me feel like an inconvenience. The only person who was truly helpful was Arturo. Otherwise, the area manager Sam Leibenhaut, employees like Dashnie, and even the main honcho Mike Peters, had very bad attitudes. Around April 10th, I bought a 2022 Nissan Sentra. Shortly after I bought the car, I noticed it would shake at various speeds. Therefore, Car Sales had me take it to Pep Boys. According to Sam, Pep Boys told him that they recommended the wheels be replaced because they have flat spots that may continue to make the car shake, but the balance should have taken care of 90% of it. Sam said he could not replace the tires because the tread was still new. Shortly thereafter, I noticed that when I turned right or left the front of the car made a sound. Car Sales also heard the sound, so I took it to another Pep Boys. The CV axle was broken and the struts needed to be replaced. The car that I had less than 2 weeks sat at Pep Boys for a week because they had to order the CV axle. I never heard anything from Enterprise. When I arrived at Pep Boys, I was told they only changed the struts because it was still under warranty with Nissan. Nobody communicated this with me so my car sat there for a week. Then I took the car to Nissan. Sam had an attitude. When I told him that I appreciated Arturo and his apologies, Sam got defensive and let me know he had already apologized 4 times. After complaining about Sam, I started working with the general manager of Car Sales—Mike Peters. After having the car at Nissan for a week waiting for the axle to arrive, they said the control arm and boots were also broken. Nissan said it looked like the bolts had been banged on. My car was at Nissan for almost 3 weeks. I had the car a month and I only got to drive it for one week. When the car was ready, Nissan said I had to pay a $100 deductible, or I would not get my car back. I had to reach out to Enterprise again. When I spoke to Dashnie on the phone, I did not yell at her, but I did raise my voice a bit, which resulted in her hanging up on me. When I did eventually speak with Mike, he wanted ME to pay for the deductible and be reimbursed by Enterprise—to which I said no. When I spoke to Nissan, I asked them what they thought happened, They told me that Mike had been giving them attitude and telling them that this should be under their warranty, however, it was obvious that this was not a manufacturer error—someone else had done this to the car. They assumed someone had hit a curb or something with it and then got it shoddily repaired. The car still vibrates when I drive it. I am hoping it is just the tires because Nissan pretty much replaced the whole front. However, I am too scared to reach out to Enterprise because of their attitude and Sam had said he cannot justify buying new tires since the tread is fine. The hassle I went through with Enterprise was NOT worth it. I went to them because I thought I could trust them and believed I would get a reliable car. I was sorely mistaken. Not only was this car seriously damaged on THEIR watch, it was not inspected before it was sold, and their customer service was severely lacking. I know Enterprise’s values—they claim that their brand is the most important thing that they own, and they always claim how important the customer is to them. I was going to refer people to Car Sales, even my husband was going to buy his next car from them, but after what happened I will definitely go out of my way to tell people NOT to buy used cars from Enterprise Car Sales, especially in Albuquerque, because it is quite apparent they cannot be trusted.

All Around Scam. Had to have the police involved they will take your money in a financing scam - Steer Clear

First, they sold us a car that wasn’t even in their inventory. It was being transferred to another location. They tried to offer a substitution for the same cost with significantly higher mileage. Uh, no. After some finagling, they were able to get the car we wanted moved back into their inventory so we could buy it. We thought that was as irresponsible as it would get. However, fast-forward to March 2025. We file our taxes. The car qualifies for a $4k clean vehicle tax credit. Except the next day we get a call from our tax preparer that our return was flagged because the dealer failed to submit the required documentation, the Time of Sale Report, to the IRS. We reach out the dealer and are told they will look into it. We speak with the Customer Experience Manager, Diego Garcia. He says he will check with Corporate. I call a couple of times the next week, and the request to corporate is still pending. I call and speak with Area Car Sales Manager, Joshua Johnson, since Mr. Garcia is out of the office. Mr. Johnson says that he had a similar situation with another customer, and there’s nothing they can do. We’re not satisfied with that. First of all, “another guy in a similar situation” is NOT a professional response from corporate. There was no evidence that any research was ever completed. I mean, this is FOUR THOUSAND DOLLARS. We aren’t going to just roll over and forfeit that. My husband goes to speak with them in person. Mr. Johnson says that the law was new when we bought our car, and they weren’t sure what the process was yet. Um, the law was effective January 1, 2024, and we bought the car on May 21, 2024. Really? You think a 5-month lapse isn’t long enough to read 4 paragraphs on the IRS website? And even if it isn’t, it was YOUR responsibility to learn. Ignorance of the law is no excuse. Mr. Johnson keeps referencing what he told us about the other guy in this situation. Like that’s supposed to appease us? No. That just makes us more resolved that they have cheated us AND another customer out of a lot of money. Mr. Johnson asks my husband incredulously, “Do you expect us to file that report on every car we sell??” Husband says, “No, just on the cars that qualify for the tax credit.” They didn’t even TRY to submit the report retroactively even though the IRS suspended the 3-day submission window. They had a perfect, SIMPLE solution before them, and they refused to take it. My husband walks out of the store with the understanding that Enterprise’s official stance is, “Oopsie”. Mr. Johnson has set himself up as the top line of defense in this situation. Nope. Enterprise is a big company. So we have reached out to the IRS, the FTC, the BBB, the AG of Oklahoma, Joshua’s supervisor (cc’ing the CEO of Enterprise corporate), and OUR ATTORNEY. Not to mention taking to the internet to make sure other potential buyers know about their negligence. Enterprise has put us at risk of losing a large sum of money, and they need to make us whole.

They could care less about your well being once you but the car. I’m 67 yrs old never have driven a small car in my life. I did not receive a handbook. I was told enterprise cant give me one. I could print up a handbook myself. I called main office in Missouri. I was told enterprise is not responsible if I don’t know how to operate the car it’s not their problem.